MOHD FAIZAN HASAN
Senior Associate
Gurugram
Summary
Adept at driving team performance and streamlining operations, my tenure at Delhivery Private Limited honed my skills in data analytics and team leadership. I excel in fostering strong customer and operational relationships, significantly enhancing service delivery and efficiency. My approach combines advanced Excel proficiency with a commitment to developing team capabilities, ensuring high-quality outcomes.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Senior Associate
Delhivery Private Limited
04.2019 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Reviewed work of juniors Associates, and identified knowledge gaps. corrected mistakes and recommended changes to prevent future mistakes and improve performance.
- Managed B2C shipments Manifestation & first-mile pickup
- Managing BFSI Manual data manifestation & first-mile pickup process
- Managing BFSI shipments Redirection & client warehouse creation process.
- Strong relationship with operation.
- Managing BFSI clients SFTP servers and working with BFSI clients Embossing Team.
Assistant Manager
Indian Oil Corporetion Limited
07.2017 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Bachelor of Science - Biotechnology
04.2001 -
Skills
Team Leadership
Timeline
Senior Associate - Delhivery Private Limited
04.2019 - Current
Assistant Manager - Indian Oil Corporetion Limited
07.2017 - 12.2019
CSJM UNIVERSITY KANPUR - Bachelor of Science, Biotechnology
04.2001 -
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