Hi, I’m
Mohd Fazal Ullah
Azure Cloud Architect
Hyderabad
Summary
Dynamic Azure Cloud Architect with a proven track record at Work, excelling in problem-solving and teamwork. Enhanced system performance through automation and proactive monitoring, significantly reducing downtime. Skilled in cloud infrastructure optimization and fostering collaboration across teams, delivering exceptional technical support and driving customer satisfaction.
Overview
12
years of professional experience
3
Languages
3
Certificates
Work History
Accenture
Azure Cloud Engineer
06.2021 - Current
Job overview
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Managed and monitored installed systems for highest level of availability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Participated in system development life cycle from requirements analysis through system implementation.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems and intranet.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Mindtree
Cloud Support Engineer
09.2019 - 06.2021
Job overview
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
- Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
- Streamlined deployment processes with the integration of automation tools and best practices.
- Enhanced system performance by optimizing cloud infrastructure and implementing scalable solutions.
- Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations.
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
- Bridged communication gaps between technical teams and non-technical stakeholders, resulting in better collaboration on projects.
- Support global clients of Microsoft Azure on infrastructure-related issues.
IBM
Technical Support Engineer
10.2014 - 09.2019
Job overview
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Indian Institute of Rice Research
Computer Support Specialist
09.2010 - 03.2014
Job overview
- Resolved computer and system networking problems to maintain user productivity.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Researched and resolved uncommon flagged system performance issues to expedite patching.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
Education
Mesco Institute of Osmania UniversityHyderabad, India
Master of Science from Computer Applications
04.2001
Osmania UniversityHyderabad, India
Bachelor of Science from Computer Science
04.2001
Skills
Microsoft Azure Architecture Certified
Certification
Microsoft Copilot Certified
Accomplishments
IBM Delighters Awards – Year 2019
Accenture Growth Catalyst Award – Year 2023
Accenture Celebrates Excellence Awar – Year 2025
Timeline
Microsoft Copilot Certified
09-2025
Microsoft Azure Solutions Architecture Certified
06-2025
Google Associate Cloud Engineer Certified
10-2024
Azure Cloud Engineer
Accenture
06.2021 - Current
Cloud Support Engineer
Mindtree
09.2019 - 06.2021
Technical Support Engineer
IBM
10.2014 - 09.2019
Computer Support Specialist
Indian Institute of Rice Research
09.2010 - 03.2014
Mesco Institute of Osmania University
Master of Science from Computer Applications
04.2001
Osmania University
Bachelor of Science from Computer Science
04.2001