MOHD FRAZ
New Delhi
Summary
Senior Software Engineer with 5+ years of experience in software development, SaaS/COTS application support, and IT service management. Skilled in .NET Core, C#, ASP.NET MVC, Azure, Angular, and SQL with expertise in application development, production support, incident resolution, and troubleshooting. Experienced in supporting enterprise applications, collaborating with cross-functional teams, and delivering reliable solutions with strong client communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Senior Software Engineer
HCLTech
Noida
01.2023 - Current
- Collaborated with cross-functional teams to define project requirements and deliverables.
- Led development of scalable applications using .Net Core, Angular Js, ASP.NET windows and Azure.
- Developed scalable applications using agile methodologies for timely project delivery.
- Led a team in developing software tailored to meet client requirements.
- Spearheaded application enhancements to meet and exceed customer requirements, collaborating seamlessly with respective vendors to optimize functionality.
- Skilled in monitoring, maintaining, and resolving issues for enterprise SaaS/COTS platforms with strong analytical and communication skills.
- Proficient in effectively communicating with customers, addressing inquiries, and resolving issues to ensure a high level of customer satisfaction.
Software Engineer
HCLTech
Noida
01.2021 - 01.2023
- Developed, tested, and maintained software applications using Dot Net technologies.
- Demonstrated expertise in providing technical support by efficiently resolving issues within critical applications.
- Proficiently utilized the ServiceNow platform.
Education
Master of Computer Applications - Computer And Information Systems
Sastra Deemed University
Tamil Nadu, India02-2026
Bachelor of Computer Application - BCA
SASTRA Deemed University
02-2024
HCL TechBee Program - undefined
Shiv Nadar University
Uttar Pradesh01-2021
XII Standard - undefined
Raisina Bengali School
New Delhi01-2019
Skills
- Programming Languages: C#, C, C, Python, JavaScript
- NET Technologies: NET Core, ASPNET, MVC, ADONET, Entity Framework, LINQ, NET Development
- Frontend Technologies: HTML, CSS, React JS, Angular JS
- Databases: SQL, PostgreSQL
- Cloud & APIs: Azure, RESTful API Design
- Tools & Platforms: ServiceNow, IT Service Management
- Concepts & Support: System Design, Customer Support
Accomplishments
- Successfully supported and maintained SaaS/COTS applications ensuring high availability and minimal downtime.
- Resolved critical production issues within defined SLA timelines, improving system stability and user satisfaction.
- Played a key role in incident management and root cause analysis for recurring application issues.
- Contributed to application enhancements and performance improvements in .NET-based enterprise systems.
- Provided extensive documentation on apps to clients outlining all aspects of the implemented updates and changes, resulting in a 82% reduction in client support calls.
- Application Enhancement: Improved applications, exceeding customer requirements in functionality.
- Technical Support Expertise: Resolved critical application issues, ensuring optimal service levels.
Timeline
Senior Software Engineer
HCLTech
01.2023 - Current
Software Engineer
HCLTech
01.2021 - 01.2023
XII Standard - undefined
Raisina Bengali School
HCL TechBee Program - undefined
Shiv Nadar University
Master of Computer Applications - Computer And Information Systems
Sastra Deemed University
Bachelor of Computer Application - BCA
SASTRA Deemed University