Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Mohd Hasib

Mohd Hasib

App Technical Support Associate at Accenture
Gurugram,Haryana

Summary

Driven by a results-focused approach, excelled at Accenture by leveraging expertise in SQL, Linux and problem-solving skills to enhance system efficiency and prevent SLA breaches. Proactive involvement in defect resolution and batch monitoring underscored the ability to improve processes and support critical operations effectively.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

App Technical Support Associate

Accenture
03.2023 - Current
  • Providing thorough support on time by saving SLA breaches.
  • Managing incidents and tasks on zendesk ticketing tool so that data is integrated with other systems.
  • Monitoring batches using autosys tool and fixing the job/batch failure by doing workaround on database and servers.
  • Reporting status of critical batches running in night and working on high priority incidents as a part of On-Caller.
  • Monitoring automated alerts received via emails for batches.
  • Involved in various development defect fixing by providing regular feedback to the development team.

Software Engineer

HCL Technologies
12.2020 - 03.2023
  • Provided thorough support and delivered data/files on time to downstream systems by saving SLA breaches.
  • Analyzed, created and solved stories, Tasks, Defects for production performance improvement in Jira.
  • Involved in code review and testing on peer's development.
  • Involved in various development defect fixing and documentation for patch release and updating changes in GitHub.
  • Proactively owned issues related to GO Ordering, Manual ordering, Inventory Adjustments, Stock count Orders/Allocations/Transfers/BOLs flowing between RMS and other streams.

Trainee

Alertlabs India Pvt Ltd (AlertEnterprise)
01.2020 - 09.2020
    • Worked on E2E project implementation from requirement phase till go live.
    • Configured workflow design based on end user defined rules in order to accomplish desired result.
    • Deployment of application on web server like Apache Tomcat.
    • Documentation of workflow which will be used to give demo to clients.

Education

Bachelor of Technology - CSE

Chandigarh Engineering College
Mohali
07.2016 - 07.2020

Skills

  • SQL

  • Batch Monitoring

  • Putty

  • Jira

  • Zendesk

  • Autosys

  • Linux

Languages

English
Hindi

Certification

The Complete SQL Bootcamp 2020 from Udemy.

Timeline

App Technical Support Associate

Accenture
03.2023 - Current

Software Engineer

HCL Technologies
12.2020 - 03.2023

Trainee

Alertlabs India Pvt Ltd (AlertEnterprise)
01.2020 - 09.2020

Bachelor of Technology - CSE

Chandigarh Engineering College
07.2016 - 07.2020

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Mohd HasibApp Technical Support Associate at Accenture