Mohd Hasib
App Technical Support Associate at Accenture
Gurugram,Haryana
Summary
Driven by a results-focused approach, excelled at Accenture by leveraging expertise in SQL, Linux and problem-solving skills to enhance system efficiency and prevent SLA breaches. Proactive involvement in defect resolution and batch monitoring underscored the ability to improve processes and support critical operations effectively.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
App Technical Support Associate
Accenture
03.2023 - Current
- Providing thorough support on time by saving SLA breaches.
- Managing incidents and tasks on zendesk ticketing tool so that data is integrated with other systems.
- Monitoring batches using autosys tool and fixing the job/batch failure by doing workaround on database and servers.
- Reporting status of critical batches running in night and working on high priority incidents as a part of On-Caller.
- Monitoring automated alerts received via emails for batches.
- Involved in various development defect fixing by providing regular feedback to the development team.
Software Engineer
HCL Technologies
12.2020 - 03.2023
- Provided thorough support and delivered data/files on time to downstream systems by saving SLA breaches.
- Analyzed, created and solved stories, Tasks, Defects for production performance improvement in Jira.
- Involved in code review and testing on peer's development.
- Involved in various development defect fixing and documentation for patch release and updating changes in GitHub.
- Proactively owned issues related to GO Ordering, Manual ordering, Inventory Adjustments, Stock count Orders/Allocations/Transfers/BOLs flowing between RMS and other streams.
Trainee
Alertlabs India Pvt Ltd (AlertEnterprise)
01.2020 - 09.2020
- Worked on E2E project implementation from requirement phase till go live.
- Configured workflow design based on end user defined rules in order to accomplish desired result.
- Deployment of application on web server like Apache Tomcat.
- Documentation of workflow which will be used to give demo to clients.
Education
Bachelor of Technology - CSE
Chandigarh Engineering College
Mohali 07.2016 - 07.2020
Skills
- SQL
- Batch Monitoring
- Putty
- Jira
- Zendesk
- Autosys
- Linux
Languages
English
Hindi
Certification
The Complete SQL Bootcamp 2020 from Udemy.
Timeline
App Technical Support Associate
Accenture
03.2023 - Current
Software Engineer
HCL Technologies
12.2020 - 03.2023
Trainee
Alertlabs India Pvt Ltd (AlertEnterprise)
01.2020 - 09.2020
Bachelor of Technology - CSE
Chandigarh Engineering College
07.2016 - 07.2020