MOHD HASRAT

Retail Operations Manager (Value Plus)
Kanpur Nagar | Aug 2020 - Dec 2021

• Managed day-to-day store operations, ensuring a high standard of customer service, store presentation, and compliance with brand guidelines.
• Contributed to leadership team for implementing company policies and procedures.
• Increased revenue by identifying and tracking damaged inventory for corrective action.
• Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
• Collaborated with senior leadership to develop and implement strategies for improving operational efficiency and sales performance.
• Coordinated the training and development of sales staff to enhance their selling skills and product knowledge.
• Oversaw store inventory management, ensuring timely restocking and efficient stock rotation.
• Analyzed sales data to identify trends and opportunities for business growth.
• Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
• Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
• Streamlined sales processes to reduce cycle times and improve efficiency.
• Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.

FMCG Sector

Sales Officer
Kanpur Nagar | Jan 2015 - Dec 2016

• Oversaw product distribution and sales for FMCG brands, focusing on driving growth in both urban and rural markets.
• Established and maintained strong relationships with dealers, retailers, and customers to expand the brand’s market presence.
• Conducted market research to identify customer preferences and product demand, helping the company make data-driven decisions.
• Responded to customer needs by answering questions and providing detailed information about [Product or Service].
• Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up