Mohd. Hussain
Lucknow
Summary
Highly motivated and results-oriented On-Job Trainer and Empowered Super Coach with over 6 years of experience in customer service and training. Skilled in designing, delivering, and evaluating impactful training programs that enhance employee performance and drive sales growth. Proficient in utilizing technology to create a positive learning environment. Demonstrated ability to consistently exceed expectations and achieve measurable results.
Overview
8
8
years of professional experience
Work History
On-Job Trainer & Empowered Super Coach
LTA School of Beauty Pvt Ltd (Lakme – HUL India)
01.2021 - Current
- Designed and delivered comprehensive training programs encompassing product knowledge, sales techniques, customer service skills, and brand standards adherence, contributing to improved BA performance and sales growth
- Utilized the mLearning app to facilitate ongoing learning and development for Beauty Advisors, resulting in increased product knowledge and engagement
- Monitored and evaluated training effectiveness through MIS reporting and performance analysis, implementing continuous improvement initiatives to enhance training outcomes
- Collaborated effectively with cross-functional teams (TLs, FMs, TSOs) to align training initiatives with overall marketing and business goals, contributing to the achievement of an 11 Cr sales target during the Karwachauth period
- Mentored and provided guidance to fellow trainers, improving their training delivery and performance, ultimately enhancing the overall training team’s effectiveness
- As an Empowered Super Coach, oversaw the performance of fellow trainers, providing feedback and support to drive their development and success
- Successfully prepared Beauty Advisors for a CEO visit, showcasing exceptional training effectiveness and brand standards adherence, resulting in positive feedback and recognition
- Fostered a culture of excellence and exceptional customer service by motivating Bas to participate in the “Insta Star” campaign, resulting in increased brand visibility and engagement
- Set a company record by conducting the first training session within 30 days of joining, demonstrating initiative, productivity, and time management skills
- Recognized for exceptional proactive behavior and awarded the “Attitude for Gratitude Trainer” title
- Promoted to “Empowered Super Coach” in February 2024, reflecting strong leadership, team development, and project management skills.
Project Manager/Client Servicing
Divyata Resorts and Properties Pvt Ltd
01.2019 - 01.2021
- Successfully managed client relationships, consistently exceeding expectations and ensuring high levels of customer satisfaction through effective communication and interpersonal skills
- Developed and implemented effective project management strategies, ensuring timely completion and within budget, showcasing the ability to manage multiple projects and prioritize tasks.
Regional Manager/Customer Relationship Manager
Family Bazar
01.2017 - 01.2019
- Defined and implemented customer service policies and procedures, enhancing overall customer experience, demonstrating a commitment to exceptional customer service
- Oversaw the achievement and maintenance of agreed customer service levels and standards, contributing to improved customer satisfaction.
Education
L.L.B -
University of Lucknow
12.2020
MBA (Finance) -
University of Lucknow
12.2016
B.Com -
University of Lucknow
12.2014
Skills
- Training Delivery & Management
- Training Modules Development
- LMS Utilization
- Microsoft Office Suite
- Sales Techniques & Performance Analysis
- Customer Service Skills & Satisfaction Measurement
- New Product Launches & Training
- Brand Standards Implementation
- Cross-Functional Collaboration
- Product Development & Knowledge
- Development Planning
- Leadership Training
- Ongoing Learning & Continuous Improvement
- Marketing & Business Goals Alignment
- Manage Multiple Projects
- Training Initiatives
- MIS Reporting
- Measure Training Effectiveness
- Effective Communication & Presentation Skills
- Productivity & Time Management
- Ability to Work Independently & Prioritize
- Collaboration & Facilitation
- Mentorship & Provide Guidance
- Drive Results & Consistent Performance
- Product Knowledge & Informative Training
- Interpersonal Skills
- Team Performance Enhancement
Additionalinformation
Actively participates in makeup workshops and training sessions to stay updated with current knowledge and trends., Strong passion for fostering a culture of continuous learning and development.
Timeline
On-Job Trainer & Empowered Super Coach
LTA School of Beauty Pvt Ltd (Lakme – HUL India)
01.2021 - Current
Project Manager/Client Servicing
Divyata Resorts and Properties Pvt Ltd
01.2019 - 01.2021
Regional Manager/Customer Relationship Manager
Family Bazar
01.2017 - 01.2019
L.L.B -
University of Lucknow
MBA (Finance) -
University of Lucknow
B.Com -
University of Lucknow
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