MOHD IMRAN
Chandigarh
Summary
Resourceful Senior Assistant Manager known for high productivity and efficient task completion. Specialize in operational management, team leadership, and financial oversight. Excel in communication, adaptability, and problem-solving skills, ensuring seamless operations and positive team dynamics.
Overview
8
8
years of professional experience
Work History
Store Manager
DOMINO'S PIZZA
MOHALI
11.2023 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
ACCOUNTG DEVELOPMENT EXECUTIVE (ADE)
Amazon Transportation pvt lmd.
CHANDIGARH
02.2021 - 11.2023
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Maintained a positive work environment that promoted collaboration between team members.
- Maintained positive working relationship with fellow staff and management.
Process Associate
Amazon Transportation pvt lmd.
CHANDIGARH
07.2019 - 02.2021
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Monitored performance metrics to measure process effectiveness.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Delivery Driver
Zomato
CHANDIGARH, INDIA
09.2016 - 07.2019
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Optimized existing database structures for better performance on analytics tasks.
- Translated raw data into meaningful information using statistical techniques.
- Provided data-driven solutions to support decision making.
- Developed dashboards with Tableau to monitor key performance indicators.
- Maintained documentation of all the processes related to Data Analysis.
- Performed data entry, data cleaning, and data coding for analysis.
- Created data visualizations and reports for management, showcasing findings and recommendations.
Education
Bachelor of Arts -
IEC UNIVERSITY
HIMACHAL PRADESH08-2021
Skills
- Inventory Control
- Customer Relationship Management
- Operations Management
- Staff Training and Development
- Store Cleaning
- Staff Scheduling
- Product and service knowledge
- Cost Reduction
- Sales monitoring
- Employee Scheduling
- Contract Management
- Compliance understanding
- Promotional planning
- Workload Management
- Staff Development
Languages
Hindi
First Language
English
Beginner
A1
Accomplishments
- Identified a problem and solved it
- Worked on special projects
- Received Awards multiple times
Timeline
Store Manager
DOMINO'S PIZZA
11.2023 - Current
ACCOUNTG DEVELOPMENT EXECUTIVE (ADE)
Amazon Transportation pvt lmd.
02.2021 - 11.2023
Process Associate
Amazon Transportation pvt lmd.
07.2019 - 02.2021
Delivery Driver
Zomato
09.2016 - 07.2019
Bachelor of Arts -
IEC UNIVERSITY
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