Mohd Irfan Mansoori

Asst Manager

Wipro Limited

07.2017 - Current

Reduced ticket handling time by 800 mins/week (3,200 mins/month) for top Uber clients by implementing L1 queue, eliminating redundant processing.
Decreased incorrect rejections due to blurry documents to
Eliminated financial losses from Lumper Amount errors by developing a discrepancy-identifying query.
Reduced 3-day ticket repeat rate for Airtel from 14-15% to 9% through in-depth data analysis and zonal officer feedback.
Improved customer satisfaction by addressing and resolving complaints promptly.
Supervised day-to-day operations to meet performance, quality and service expectations.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Analyzed sales data to identify trends and adjust inventory orders accordingly.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Established performance goals for employees and provided feedback on methods for reaching those milestones.