Swimming, Singing, Badminton and TT
Mohd Irfan Mansoori
Assistant Manager (Project Lead)
Bengaluru
Summary
Highly accomplished and results-driven professional with 20+ years of experience in diverse industries, demonstrating expertise in project management, data analysis, process improvement, and B2B sales. Proven ability to lead teams, enhance customer satisfaction, and drive business development initiatives. Seeking a senior-level role to leverage strategic thinking and analytical skills to optimize operations and achieve organizational objectives.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
18
18
years of professional experience
2018
2018
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Asst Manager
Wipro Limited
07.2017 - Current
- Reduced ticket handling time by 800 mins/week (3,200 mins/month) for top Uber clients by implementing L1 queue, eliminating redundant processing.
- Decreased incorrect rejections due to blurry documents to
- Eliminated financial losses from Lumper Amount errors by developing a discrepancy-identifying query.
- Reduced 3-day ticket repeat rate for Airtel from 14-15% to 9% through in-depth data analysis and zonal officer feedback.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Manager
Applect learning Pvt Ltd.
04.2016 - 06.2017
- Consistently achieved team sales targets, increasing monthly sales from ₹30,000 to ₹150,000 by training counselors; received 'Best Counselor' award.
Asst Manager
Aegis Limited
01.2007 - 01.2013
- Transitioned a center to a Tier 3 city (CHW), taking responsibility for setup, achieving break-even in 3 months and profitability in 4.
- Improved executive expertise and reduced repeat calls by establishing a Mobile Data Lab.
- Reduced AHT, improved C-Sat, and optimized headcount by auditing calls and training staff to eliminate Non-Value Added phrases.
Education
MBA - Operation Management, Finance
Sikkim Manipal University
06-2017
Skills
Project coordination
Data interpretation skills
Operational efficiency enhancement
Quality assurance management
Experience with Six Sigma practices
IT infrastructure establishment
Strategic call distribution
Database query optimization
Proficient in Microsoft Office Suite
Cost reduction
Employee performance evaluations
Certification
5G, 4G LTE, 3G, 2G; Mobile/Cellular Networks For Beginners, Udemy, 09/10/21
Accomplishments
- Supervised team of 200 staff members.
- Achieved Repeat Reduction by completing Target Audits with accuracy and efficiency.
- Achieved Rejection Reduction by reducing the Agent Opportunities with accuracy and efficiency.
- Collaborated with team of 5 Members in the development of L0 to L1 Dedupe Project.
- Collaborated with team of 4 in the development of Tech OLR project.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 0 financial error by introducing Automation for Lumper Documents upload tasks.
Interests
Timeline
Asst Manager
Wipro Limited
07.2017 - Current
Team Manager
Applect learning Pvt Ltd.
04.2016 - 06.2017
Asst Manager
Aegis Limited
01.2007 - 01.2013
MBA - Operation Management, Finance
Sikkim Manipal University