Mohd. Jahid

That's the fastest way to get your CV updated!

Here are three high-impact bullet points, formatted for easy copying directly under your job title and dates for Teleperformance, PHH Mortgage Services US Process. Choose the two or three that best align with the finance job you're applying for.

• Managed a high-volume portfolio of US mortgage accounts, expertly interpreting amortization schedules, P&I calculations, and escrow statements to resolve complex borrower inquiries.
• Ensured meticulous compliance with federal and state regulations (e.g., RESPA, TILA) when processing financial transactions and explaining loan servicing activities.
• Reduced escalation rates by providing accurate, clear explanations on sensitive financial topics including loss mitigation, forbearance programs, and payment modifications.

• Served as the primary client contact for all loan servicing matters, de-escalating time-sensitive and critical financial issues to protect the company's client retention rates.
• Analyzed detailed payment histories and loan documents to identify payment discrepancies, calculate accurate payoff quotes, and resolve billing disputes.
• Collaborated directly with internal departments (e.g., Collections, Escrow Analysis) to streamline issue resolution, reducing average resolution time for complex cases by X% (if you have a rough percentage).

Place this block of text directly on your CV under the "Experience" section:

[Your Job Title, e.g., Mortgage Servicing Specialist]

| Teleperformance for PHH Mortgage Services | [City, State, or Remote] |

|-|-|

| [Start Date] – [End Date or Present] | |

• Managed a high-volume portfolio of US mortgage accounts, expertly interpreting amortization schedules, P&I calculations, and escrow statements to resolve complex borrower inquiries.
• Ensured meticulous compliance with federal and state regulations (e.g., RESPA, TILA) when processing financial transactions and explaining loan servicing activities.
• Analyzed detailed payment histories and loan documents to identify payment discrepancies, calculate accurate payoff quotes, and resolve billing disputes.

• Successfully worked there as a customer support executive and have handled multiple customers and have solved their queries
• 2 years Experience

• Worked there for 4 months as SME