MOHD JAHID

Accountant & HR Executive

• Managed kitchen purchases and inventory tracking, ensuring cost control and timely availability of supplies.
• Handled petty cash flow records and maintained accuracy in day-to-day financial transactions.
• Prepared and processed the payroll sheet, distributed salaries, and verified accuracy of employee payments.
• Actively participated in the hiring process, including conducting interviews for new candidates.
• Created monthly expense reports covering food, building maintenance, vehicles, medical, and other operational costs.
• Calculated and recorded monthly depreciation of fixed assets for financial accuracy and compliance.
• Oversaw HR functions such as attendance management, annual leave tracking, and resolving employee queries.
• Acted as a bridge between employees and management, ensuring smooth operations and employee satisfaction.

• Monitored team performance by tracking daily production data such as number of calls made, outcomes achieved, and overall productivity.
• Maintained accurate records of employee activities and consolidated reports for management review.
• Prepared and shared End-of-Day (EOD) reports with managers to support decision-making.
• Distributed performance data among employees and provided insights on their progress.
• Ensured data accuracy and transparency, helping both the team and management improve efficiency.

Customer Support Associate (Voice Process – Amazon)

• Assisted customers over the phone with queries regarding their orders, delivery status, and product issues.
• Handled concerns such as delayed deliveries, damaged items, refunds, and replacements with empathy and professionalism.
• Provided clear and timely information to ensure customers felt supported and valued.
• Focused on customer satisfaction by actively listening, resolving issues, and maintaining a polite, helpful tone.
• Contributed to overall service quality by ensuring accurate information and a positive customer experience.

Customer Support Associate (Chat Process – Snapdeal)

• Assisted customers through live chat support by providing quick and accurate resolutions to their queries.
• Handled issues such as delayed product delivery, damaged items, and delivery partner concerns, ensuring customer satisfaction.
• Raised complaints and coordinated resolutions to maintain smooth order management.
• Maintained high chat quality standards by responding politely, clearly, and within defined timelines.
• Focused on building trust with customers, while ensuring process compliance and service excellence.

• Contacted SBI customers to promote and sell Card Protection Plan (CPP) over calls.
• Successfully pitched products, addressed customer queries, and closed sales over calls.
• Assisted customers with credit card limit information and provided accurate guidance.
• Maintained records of customer interactions and ensured quality service during calls.
• Met sales targets while maintaining customer satisfaction and compliance standards.

• Maintained accurate records of sales and purchases on a daily basis.
• Maintained accurate records of sales and purchases on a daily basis.
• Handled GST compliance, including preparation and filing of GSTR-1 (Sales) and GSTR-3B (Purchases).
• Generated and managed customer billing and invoices.
• Prepared monthly and quarterly GST reports for management review.
• Ensured proper organization and updating of accounting and financial records.