Mohd. Junaid Khan

Roles and Responsibilities – Manager B2C Inside Sales

• Lead and manage a team of 11 inside sales executives to achieve monthly and quarterly sales targets.
• Develop and implement strategic plans to drive B2C sales performance and revenue growth.
• Monitor individual and team KPIs, ensuring consistent tracking and achievement of targets.
• Provide ongoing coaching, training, and performance feedback to sales team members.
• Analyze sales data and generate reports to assess trends, productivity, and areas for improvement.
• Ensure high levels of customer satisfaction through effective communication and follow-ups.
• Coordinate with marketing and operations teams to align sales strategies and customer outreach.
• Optimize sales processes, scripts, and CRM usage to improve efficiency and conversion rates.
• Handle escalated client issues and ensure quick and satisfactory resolution.

• Team Management & Leadership:Supervise and lead a team of academic counselors, ensuring effective functioning and professional development. Set goals and KPIs for counselors, track their performance, and provide timely feedback.
• Training & Development:Conduct regular training sessions for academic counselors to ensure they are updated on the latest curriculum, teaching methodologies, and student engagement strategies.
• Student Support:Oversee the academic counseling process for students, ensuring that they receive the necessary guidance regarding their educational paths.
• Performance Monitoring & Reporting:Analyze counselor performance data and student feedback to identify areas of improvement.
  Prepare and submit regular reports on the effectiveness of counseling services and academic progress.
  

Client Relationship Management:

• Build and maintain strong relationships with key stakeholders such as students, parents, and external partners.
• Address concerns from students and parents, ensuring they are satisfied with the counseling services.

Lead Generation & Nurturing:

• Identify and generate new leads through various channels, including online inquiries, referrals, and outreach campaigns.
• Manage and nurture relationships with prospective students and parents to convert leads into enrollments.

Market Research & Competitor Analysis:

• Conduct market research to understand student needs, preferences, and competitors' offerings.
• Monitor industry trends and adjust marketing strategies to stay competitive in the market.
• Student Admission Process:Oversee and manage the student admission process, ensuring it is efficient and seamless. Assist students with the application process, including providing information, documentation requirements, and deadlines.
• Counseling and Guidance:Provide one-on-one counseling to prospective students and their families to help them understand the institute’s programs, course offerings, and admission requirements. Address student queries regarding course details, eligibility, fees, and other concerns.

• Lead Counseling and Guidance:Provide expert counseling to prospective students, guiding them in selecting the right courses and study plans based on their career goals and academic needs. Offer personalized support and advice for students preparing for competitive exams, helping them understand course structures, materials, and methodologies.
• Student Engagement and Retention:Develop strong relationships with students to ensure continuous engagement and satisfaction with the program. Identify students facing challenges and provide necessary interventions to improve their performance and retention rates. Career Counseling and Planning:
• Assist students in understanding exam patterns, selecting relevant study resources, and creating effective study schedules.
• Help students set realistic academic and exam preparation goals, offering advice on how to approach different competitive exams.

Student Counseling and Guidance:

• Provide personalized academic counseling to students, understanding their educational goals, strengths, and areas of improvement.
• Recommend suitable courses, learning paths, and study materials to students based on their specific needs and academic goals.

Personalized Learning Support:

• Guide students on effective learning strategies and study plans to help them excel in their respective subjects.
• Address student doubts, provide clarifications on course material, and suggest additional resources or sessions when necessary.

Relationship Building:

• Develop and maintain strong, long-term relationships with students and parents, acting as the primary point of contact for academic-related inquiries.
• Foster a positive learning environment by ensuring students feel supported and motivated throughout their learning journey.

• Work as life skill trainer where youth from the marginalized section of community are trained in life skills, English and Basic IT
• Provided Counselling to the youth enrolled in the livelihood program, created CNA and PDP of the youths enrolled