Mohd Kashif
Assistant Manager
Delhi
Summary
Dynamic management professional with over 8.5 years of diverse experience in the Ed-Tech, Timeshare, and Retail sectors, including significant exposure to the Qatar market. Recognized for consistently achieving sales targets through strategic CRM-based lead management and fostering strong team collaboration, resulting in enhanced customer relationships and increased satisfaction.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Aakash Institute
03.2025 - Current
- Directed a team of 20 sales representatives, achieving significant enrollment increases in NEET and IIT courses.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
Relationship Manager
Mahindra Holiday
08.2023 - 10.2024
- Developed and implemented sales strategies to enhance customer engagement and retention.
- Built strong relationships with clients through personalized follow-up communications and support.
- Improved overall guest experience at the resort by working closely with other departments to ensure seamless coordination of services.
- Increased customer satisfaction by providing personalized timeshare presentations tailored to their specific needs and preferences.
- Conducted 5 personal meetings on daily basis & call 50 members for references
Assistant Manager - Sales & Business Development
Aakash Institute
04.2020 - 02.2022
- Directed a team of 20 sales representatives, achieving significant enrollment increases in NEET and IIT courses.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
Admission Support Executive
Aakash Institute
01.2018 - 02.2020
- Advised prospective students on admissions processes and program offerings.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Handled 100+ customer calls per day & increased sales performance by 10%.
- Analyzed student academic records to assess educational and career goals.
Business Development Executive
R3 Natural Pvt Ltd
04.2015 - 12.2016
- Improved sales strategies, analyzing competitor activities and adjusting approaches accordingly.
- Led team to achieve sales targets through effective training and performance management.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume by 15%
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
IT Sales Executive
Venkateshwara Distributor Pvt Ltd
06.2014 - 03.2015
- Increased sales performance by 10-15% by implementing reference policy.
- Monitored industry trends to stay current on best practices in retail management within the industry.
- Oversaw daily store operations, ensuring a clean, organized, and visually appealing retail space.
- Prepared and demonstrated Product features and benefits to address specific customer wants and needs.
Education
Bachelor of Science - Science
C.S.J.M University
Kanpur07-2010
Skills
- Team leadership strategy
- Customer engagement
- Effective problem resolution
- Team motivation
- Employee training
- Store operations
- Talent acquisition and assessment
- Assessing employee performance metrics
- Business development strategy
- Inventory tracking
- Strategic decision-making
- Customer service
Accomplishments
- Boosted student enrollments and revenue growth in educational sales roles.
- Consistently exceeded sales targets and earned multiple "Best Performer" awards.
- Consistently ranked among top 3 Sales Performer.
- Maintained 95%+ customer satisfaction score.
Certification
Certified Hardware & Networking , IHT-2010
Languages
English
Hindi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce
Interests
Travel & Engaging new people
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTeam Building / Company RetreatsPersonal development programsQuote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Assistant Manager
Aakash Institute
03.2025 - Current
Relationship Manager
Mahindra Holiday
08.2023 - 10.2024
Assistant Manager - Sales & Business Development
Aakash Institute
04.2020 - 02.2022
Admission Support Executive
Aakash Institute
01.2018 - 02.2020
Business Development Executive
R3 Natural Pvt Ltd
04.2015 - 12.2016
IT Sales Executive
Venkateshwara Distributor Pvt Ltd
06.2014 - 03.2015
Bachelor of Science - Science
C.S.J.M University