Mohd Rizwan Khan

• Improved case handling time by effectively prioritizing tasks and utilizing available resources.
• Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
• Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
• Utilized data-driven insights to identify trends in seller issues, informing process improvements within the team.
• Worked extensively with other departments, utilizing resources to provide seller support.
• Advocated for sellers and provided feedback to enhance selling process for overall improvements.

• Developed strong client relationships through regular check-ins and proactive problem-solving strategies.
• Organized and maintained systems to keep track of priorities and tasks.
• Boosted client satisfaction rates by actively listening to concerns and addressing issues promptly.
• Reviewed and wrote financial narrative for senior leadership meetings.
• Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc. Adhere to defined processes and ensure delivery in accordance with set quality standards. Thorough knowledge of policies & processes for multiple employee group.

1. Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, reservation clerks and other travel and accommodations workers

2. Establish work schedules and procedures and coordinate activities with other work units or departments

3. Resolve work-related problems and prepare and submit progress and other reports

4. May perform the same duties as workers supervised.

• Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
• Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
• Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
• Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.

1. Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, reservation clerks and other travel and accommodations workers

2. Establish work schedules and procedures and coordinate activities with other work units or departments

3. Resolve work-related problems and prepare and submit progress and other reports

4. May perform the same duties as workers supervised.