Mohd Mehendi

Promoted from Machine Learning Data Associate to Customer Advocacy Team (CAT) Specialist, based on strong performance and problem-solving skills.

• Collaborate with cross-functional teams to improve customer experience and address key concerns.
• Lead customer resolution efforts, focusing on timely, high-quality responses to complex issues.
• Provide actionable feedback to internal teams for product and process improvements based on customer insights.

• Execute tasks assigned to us on a daily basis by adhering to standard operating procedures (SOPs) and predefined guidelines and to maintain strict confidentiality and follow all applicable amazon policies for securing confidential information
• Transformed raw data to conform to assumptions of machine learning algorithm
• Analyzed large datasets to identify trends and patterns in customer behaviors
• Compiled, cleaned and manipulated data for proper handling.

• Supervised guests at front counter, answering questions regarding products
• Completed point of sale opening and closing procedures
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Approved regular payroll submissions for employees
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
• Assisted with hiring, training and mentoring new staff members
• Implemented business strategies, increasing revenue and effectively targeting new markets
• Reported issues to higher management with great detail
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
• Optimized store displays and appearance via strategic merchandising
• Managed store organization, maintenance, and purchasing functions
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
• Trained team members in successful strategies to meet operational and sales targets
• Maintained customer satisfaction with quick and professional handling of product returns
• Submitted orders for new inventory
• Completed routine store inventories
• Rotated merchandise and displays to feature new products and promotions
• Managed inventory control, cash control, and store opening and closing procedures.