Mohd Mohsin Khan
Hyderabad
Summary
Dynamic Trust and Safety professional with extensive experience at Genpact India Pvt. Ltd. Skilled in process improvement and content moderation, I have successfully enhanced product quality and user experiences. Adept at analyzing data and fostering client relationships, I ensure compliance and drive operational excellence in high-stakes environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SME/Analyst- Trust and Safety
Genpact India Pvt. Ltd.
Hyderabad
10.2022 - Current
- Conducted testing of software and systems to ensure quality and reliability.
- Enforcing policies: Creating and enforcing policies that regulate user behavior on a platform.
- Investigating violations: Investigating the root causes of policy violations, and reporting illegal activity to law enforcement.
- Protecting customers: Verifying customer identities, and evaluating their actions and intentions.
- Analyzing content: Identifying patterns in content that may indicate threats or violations.
- Assisted in the development of Quality Assurance procedures and protocols.
- Implemented corrective actions when necessary to improve overall product quality.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
Process Developer- Trust and Safety
Genpact India Pvt. Ltd.
Hyderabad
01.2020 - 09.2022
- Prioritized, secure handling of sensitive customer information within processes minimizes potential liability issues by proactively managing risk.
- Trust and Safety is the set of business practices whereby an online platform reduces the risk that users will be exposed to harm, fraud, or other behaviors that are outside community guidelines.
- Organizations are responsible for the experiences of their consumers as they interact with their brand. Positive brand experiences drive customer engagement, promote loyalty, and create lifelong fans. But a single negative experience can send your customer to your competitor.
- Positive brand experiences drive customer engagement, promote loyalty, and create lifelong fans. But a single negative experience can send your customer to your competitor.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
Process Associate- Trust and Safety
Genpact India Pvt. Ltd.
Hyderabad
06.2017 - 12.2019
- Conducted training and change management processes to improve operations.
- Trust and Safety is the set of business practices whereby an online platform reduces the risk that users will be exposed to harm, fraud, or other behaviors that are outside community guidelines.
- Collaborated with the team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Adhered to established policies, procedures, and compliance for a satisfactory audit rating.
- Delivered user support to clients to train, educate, and answer questions.
- Designed, implemented, and monitored web pages and sites for continuous improvement.
Education
Master’s - Persian
Delhi University
01.2018
B.A (Hons) - Persian
Jamia Millia Islamia University
01.2016
Diploma - Functional Arabic
NCPUL
01.2013
Al-Fazilath Degree -
Madrasa Tul Islah
01.2012
Skills
- Microsoft Office
- Process Improvement
- Client Relationship Management
- Performance Management
- Data Visualization/Analysis
- Content Moderation/Management
- Social Media Best Practices
Certification
- Lean Six Sigma, Yellow Belt
- Trust & Safety Certification
- Generative AI
- Basic Excel
Languages
- English
- Persian
- Dari
- Arabic
- Urdu
- Hindi
- Bhojpuri
Signature Skills
- Microsoft Office
- Process Improvement
- Client Relationship Management
- Performance Management
- Liaison & Coordination
- Data Visualization/Analysis
- Content Moderation/Management
- Social Media Best Practices
Timeline
SME/Analyst- Trust and Safety
Genpact India Pvt. Ltd.
10.2022 - Current
Process Developer- Trust and Safety
Genpact India Pvt. Ltd.
01.2020 - 09.2022
Process Associate- Trust and Safety
Genpact India Pvt. Ltd.
06.2017 - 12.2019
Master’s - Persian
Delhi University
B.A (Hons) - Persian
Jamia Millia Islamia University
Diploma - Functional Arabic
NCPUL
Al-Fazilath Degree -
Madrasa Tul Islah
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