Mohd Moinuddin
Computer Engineer
Bareilly,UP
Summary
Developed skills in team leadership, customer service, and operations management within fast-paced recreational environment. Proficient in organizing events, managing staff, and ensuring excellent customer experiences. Seeking to transition into new field where these transferable skills can drive success and innovation.
Experienced with overseeing bowling center operations, enhancing customer experiences, and leading teams. Utilizes leadership skills to train staff and resolve conflicts efficiently. Knowledge of inventory management and event coordination contributes to operational success.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Bowling Manager
STRIKE INDIA
Bareilly, India
09.2024 - Current
- Managed daily operations for efficient facility management and customer satisfaction.
- Optimized lane assignments during peak times to maximize efficiency and guest satisfaction.
- Partnered across departments to run smooth, professional events and activities.
Telecaller
EXCELED HR
Noida, India
04.2024 - 08.2024
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Recorded and updated customer information in online systems.
Desktop Support Engineer
Ileads
Gurgaon, India
03.2023 - 04.2024
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Walked individuals through basic troubleshooting tasks.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
Desktop Support Engineer
AUQUALL
Gurgaon, India
10.2022 - 03.2023
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Education
Diploma - DIPLOMA IN NETWORK ADMINISTRATION
JETKING
Bareilly, India 04.2001 -
Intermediate Certificate - Arts
NIOS
Bareilly, India 04.2001 -
High School Diploma -
SPRING DALE PUBLIC I C
Bareilly, India 04.2001 -
Skills
Knowledge of Windows installation (7,8,81,10)
Knowledge of Installation and Configuration
Knowledge of MS Office Installation, Open Office Installation & 3rd party software
Remote Desktop
Backup and Restore
Configure Outlook
Knowledge of Network (LAN, CAN, MAN, WAN, PAN)
Knowledge of Transmission Media
Knowledge of IP Addressing
Knowledge of TCP/IP
Knowledge of Networking Devices (NIC, Repeater, Hub, Bridge, Switch, Gateway, Router, Modem)
Assigning IP Addresses to Systems
Standard of cable
Troubleshooting LAN
Problem-solving
Teamwork
Team leadership
Timeline
Bowling Manager
STRIKE INDIA
09.2024 - Current
Telecaller
EXCELED HR
04.2024 - 08.2024
Desktop Support Engineer
Ileads
03.2023 - 04.2024
Desktop Support Engineer
AUQUALL
10.2022 - 03.2023
Diploma - DIPLOMA IN NETWORK ADMINISTRATION
JETKING
04.2001 -
Intermediate Certificate - Arts
NIOS
04.2001 -
High School Diploma -
SPRING DALE PUBLIC I C
04.2001 -