Mohd Mujeeb
IT-Executive
hyderabad
Summary
Dynamic IT Executive with a proven track record at Flipkart, enhancing infrastructure through strategic hardware and software upgrades. Expert in Windows and Linux systems, delivering exceptional enterprise desktop support. Adept at troubleshooting network issues and fostering vendor relationships, ensuring seamless operations and high user satisfaction.
Overview
4
4
years of professional experience
1
1
Language
Work History
IT-Executive
Flipkart
09.2021 - Current
- Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
- Optimized network performance with proactive monitoring and system maintenance tasks.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Installed, configured, and maintained operating systems, including Windows and Linux, on desktops and laptops.
- Performed OS troubleshooting, system upgrades, and performance optimization.
- Installed, configured, and troubleshot printers and scanners (local and network).
- Managed network configurations, including LAN/WAN setup, IP addressing, and connectivity troubleshooting.
- Diagnosed and resolved hardware and software issues to ensure minimal downtime.
- Provided end-user technical support for system, application, and peripheral-related issues.
- Configured and maintained network devices, such as routers, switches, and access points.
- Ensured proper backup, security updates, and antivirus management on systems.
- Handled IT asset management, including system inventory, and maintenance records.
- Coordinated with vendors and internal teams for issue resolution and system upgrades.
Education
Masters In Information Technology And CS - Computer Science And Information Technology
Vignan University
Hyderabad, India 04.2001 -
Skills
Enterprise Desktop Support for Corporate Users
Windows OS Imaging, Installation, and Troubleshooting
Linux System Support & Diagnostics
Printer, Scanner, and Peripheral Configuration
LAN/WAN Network Troubleshooting & Connectivity Support
SD-WAN & Access Point Configuration
Active Directory User & Access Management
VPN & Business Application Support
Credential Management (PassIT)
Hardware Break/Fix & Vendor Coordination
Ticket Handling with SLA Compliance
Timeline
IT-Executive
Flipkart
09.2021 - Current
Masters In Information Technology And CS - Computer Science And Information Technology
Vignan University
04.2001 -