Open To Work
Mohd Mukeem
Roorkee
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementCompany CultureSummary
Dynamic Retail Banker with a proven track record at Kotak Mahindra Bank, excelling in customer relationship management. Enhanced client satisfaction through tailored financial solutions and effective problem-solving. Recognized for streamlining operations, resulting in improved service delivery and increased customer loyalty. Committed to compliance and fostering a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Elite Relationship Manager
Kotak Mahindra Bank
01.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking protocols.
- Assisted clients with account inquiries, providing timely resolutions to enhance customer satisfaction.
- Supported team in daily operations, contributing to a smooth workflow and collaborative environment.
- Educated customers on product offerings, promoting financial literacy and informed decision-making.
- Maintained compliance with regulatory standards, mitigating risks associated with banking operations.
- Identified opportunities for process improvements, enhancing service delivery and operational efficiency.
- Trained new staff on best practices for customer engagement and transactional procedures.
- Led initiatives to streamline branch operations, resulting in improved service response times and client experiences.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Enhanced customer loyalty through proactive communication and timely resolution of issues.
- Streamlined account opening processes for improved efficiency and a better client experience.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
- Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
- Reached out, generated appointments and built new relationships to grow business.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Reduced transaction wait times through efficient multitasking and effective queue management techniques.
- Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Developed strong relationships with clients, creating lasting connections that contributed to business growth.
- Boosted referral rates by actively promoting bank products during routine interactions with customers.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
- Processed applications for new accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Enhanced overall client experience with prompt issue escalation and follow-up on outstanding concerns.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Generated monthly reports on customer activity and customer feedback.
- Wrote and distributed customer correspondence.
Key Account Manager
Indusind Bank
09.2022 - 01.2024
- Developed and maintained strong relationships with key clients to drive retention and satisfaction.
- Collaborated with cross-functional teams to create tailored solutions for client needs.
- Analyzed sales data to identify growth opportunities within key accounts.
- Delivered strategic presentations to stakeholders, highlighting product benefits and value propositions.
- Negotiated contracts and pricing agreements, ensuring favorable terms for both parties.
- Mentored junior account managers on best practices in client relationship management.
- Implemented feedback loops with clients to enhance service delivery and product offerings.
- Led initiatives to streamline account management processes, improving overall efficiency and response time.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Expanded key account base by identifying and cultivating new business opportunities.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Branch Banking Relationship Officer
Axis Bank Limited
08.2021 - 09.2022
- Cultivated strong customer relationships to enhance client satisfaction and retention.
- Executed daily account management tasks, ensuring accuracy and compliance with banking regulations.
- Provided financial product recommendations to meet client needs and achieve sales targets.
- Streamlined branch operations by implementing process improvements for efficiency and service quality.
- Collaborated with team members to develop strategies for increasing branch outreach and engagement.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Sales Office Manager
ICICI BANK LIMITED
09.2017 - 08.2021
- Managed daily operations of sales office, ensuring efficient communication among team members.
- Coordinated scheduling and logistics for sales meetings and client appointments.
- Streamlined inventory management processes to enhance order fulfillment efficiency.
- Developed training materials for new hires, focusing on product knowledge and customer service skills.
- Implemented CRM system enhancements to improve data accuracy and reporting capabilities.
- Managed sales targets effectively to ensure consistent growth in a highly competitive market.
- Monitored staff productivity closely, offering guidance and support to improve individual performance levels.
- Improved sales team performance by implementing effective training programs and providing regular feedback.
- Organized and updated databases, records and other information resources.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
MBA - Banking And Finance
06.2019
Skills
Financial product sales
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Elite Relationship Manager - Kotak Mahindra Bank
01.2024 - Current
Key Account Manager - Indusind Bank
09.2022 - 01.2024
Branch Banking Relationship Officer - Axis Bank Limited
08.2021 - 09.2022
Sales Office Manager - ICICI BANK LIMITED
09.2017 - 08.2021
Swami Vivekanand Subharti University - MBA, Banking And Finance