MOHD MUNEERUDDIN KHAN
Hyderabad
Summary
Aspiring to contribute my skills and expertise within a prestigious organization, where I can leverage my knowledge and thrive in a dynamic and challenging environment, aligning my professional growth with the strategic goals of the organization.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Operations Manager
Maven Consultancy Services
01.2023 - Current
- Managed client relations, ensuring prompt communication and high satisfaction across service touchpoints.
- Oversaw visa documentation processes, maintaining accuracy and compliance with current immigration laws.
- Led and motivated a team of consultants, driving performance and operational excellence.
- Streamlined workflows and implemented process improvements to boost efficiency and reduce errors.
- Monitored KPIs and delivered performance reports to support strategic planning and revenue growth.
Process Specialist
Cognizant Technology Solutions Corporation
01.2016 - 01.2023
- Managed end-to-end financial processes including accounts payable, receivable, and general ledger activities, ensuring accuracy and compliance with corporate standards.
- Performed detailed process analysis and optimization, identifying gaps and implementing improvements to enhance operational efficiency and reduce turnaround time.
- Collaborated with cross-functional teams to support SAP FICO implementations and troubleshoot system issues, contributing to seamless financial operations.
- Developed and maintained process documentation, SOPs, and training materials to ensure consistency and knowledge transfer across teams.
- Monitored key performance indicators (KPIs) and provided actionable insights to stakeholders for continuous process improvement and strategic decision-making.
Senior Analyst
Rofous Software Pvt. Ltd. (GlobalLogic)
11.2010 - 01.2016
- Lead mentoring initiatives for nearly four years, eventually managing the mentoring team due to consistent performance and leadership impact.
- Trained teams on business calling etiquette, significantly reducing call drop rates & improving data accuracy for Google Maps.
- Served as backup Team Lead, overseeing daily operations, resolving escalations, and maintaining team productivity in the absence of the lead.
- Recommended enhancements to internal tools and workflows, streamlining processes and improving user satisfaction through targeted evaluations.
Subject Matter Expert
24/7 Customer Pvt. Ltd.
02.2007 - 11.2010
- Provided advanced technical support for Dish Network receivers, external hard drives, and wireless modems, ensuring timely resolution of customer issues.
- Designed and implemented training programs for new hires, improving onboarding efficiency & technical proficiency across teams.
- Monitored agent performance through call reviews and daily metrics, identifying skill gaps and initiating targeted coaching sessions to enhance service quality.
- Collaborated with sales teams to support account setup and service upgrades, while effectively resolving billing inquiries and customer concerns to boost satisfaction.
Education
Bachelor Degree - ECE
Hi-Point College of Engineering & Technology
01.2008
Intermediate - MPC
Gowtham Junior College
01.2003
High School - undefined
St. Joseph’s Public School
01.2001
Skills
Communication Skills
Computer Skills
Effective Time Management
Self-Confident
Ability to Work Under Pressure
Relationship Building
Fast Learner
Ability to Multitask
Customer Service Skills
Interests
Cricket, Wild Safari, Horse Riding, Travelling
EXTRA-CURRICULAR ACTIVITIES
Volunteered in many College Programs. Earned multiple Rewards and Recognition certificates for my performance during the entire career.
DECLARATION
I hereby declare that the information furnished above is correct to the best of my knowledge and belief. Place: Hyderabad, Telangana
PERSONAL STRENGTHS
- Excellent communication skills: Strong verbal and written communication skills, with the ability to articulate complex ideas in a clear and concise manner.
- Problem-solving and analytical skills: Proven ability to analyze complex problems, identify root causes, develop solutions.
- Adaptability and flexibility: Ability to adapt to changing priorities, deadlines, and environments, while maintaining a positive and productive attitude.
- Strong work ethic and time management: Demonstrated ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
Timeline
Operations Manager
Maven Consultancy Services
01.2023 - Current
Process Specialist
Cognizant Technology Solutions Corporation
01.2016 - 01.2023
Senior Analyst
Rofous Software Pvt. Ltd. (GlobalLogic)
11.2010 - 01.2016
Subject Matter Expert
24/7 Customer Pvt. Ltd.
02.2007 - 11.2010
Intermediate - MPC
Gowtham Junior College
High School - undefined
St. Joseph’s Public School
Bachelor Degree - ECE
Hi-Point College of Engineering & Technology