Mohd Mursaleen
Hyderabad
Summary
Proven Sales Team Leader with background in guiding and inspiring teams to achieve sales objectives. Possess strong skills in strategic planning, relationship building, and performance improvement. Known for creating innovative strategies that drive business growth while maintaining high levels of customer satisfaction. Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
3
3
Languages
Work History
Sales and Service Coach
Foundever
11.2022 - 01.2025
- Led the sales team to achieve monthly targets, enhancing overall performance
- Directed team efforts to drive sales growth, resulting in increased revenue
- Managed and motivated the sales team, fostering a high-performance culture
- Managed the sales team, driving productivity and meeting sales objectives
- Remained consistent by setting team goals, recognizing performance, and rewarding hard work
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Sales Operations Team Leader
Tech Mahindra
01.2019 - 11.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Generated reports on daily, weekly, monthly basis that track performance metrics such as gross margin, conversion rate
- Maintained up-to-date knowledge on competitive landscape in order to suggest changes in products or services offered
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent
- Coached staff on strategies to enhance performance and improve customer relations
Senior Retail Sales Associate
INFOSYS BPM
02.2017 - 12.2018
- Assessed customer needs to provide assistance and information on product features
- Provided accurate information about products, prices and services
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
- Continuously met sales goals via strategic prospecting
Education
Bachelors of Technology - Electronic and Communication Engineering
Jawaharlal Nehru Technological
Board of intermediate - MPC
Narayana Junior College
SSC - undefined
National High School
Skills
Sales process management
Upselling and cross selling
Motivation techniques
Sales coaching
Cross-selling techniques
Sales analytics
Promotional support
Excellent communication skills
Sales goals attainment
Problem-solving
Positive and professional
Sales team training
Sales strategy development
Sales engagement techniques
Personal Information
- Passport Number: P4469653
- Father's Name: Mohd Ghouse
- Date of Birth: 08/11/94
- Nationality: Indian
- Marital Status: Married
- Religion: Muslim
Awards
- Srijan-2k14
- ARIANE-2K14
Timeline
Sales and Service Coach
Foundever
11.2022 - 01.2025
Sales Operations Team Leader
Tech Mahindra
01.2019 - 11.2022
Senior Retail Sales Associate
INFOSYS BPM
02.2017 - 12.2018
Board of intermediate - MPC
Narayana Junior College
SSC - undefined
National High School
Bachelors of Technology - Electronic and Communication Engineering
Jawaharlal Nehru Technological