Mohd Mustafa
Business Process Outsourcing
Hyderabad
Summary
Insightful Technical Support Advisor with experience specializing in aligning global company assets into cohesive units. Practiced at organizing human and technological resources across multiple sites to streamline operations, shorten turnaround times and reduce technical support hiccups. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising employee morale.
Overview
2025
2025
years of professional experience
Work History
Technical Support Advisor
24[7].ai
9 2020 - 12.2024
- Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.
- Developed and implemented preventive maintenance procedures.
- Patched software and installed new versions to eliminate security problems and protect data.
- Analyzed audit findings to detect operational weaknesses for referral to management as potential areas of development focus.
- Installed, configured and maintained computer systems and network connections.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized remote access tools effectively to diagnose system faults remotely, reducing the need for costly onsite visits from technicians.
- Installed and configured operating systems and applications.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Customer Service Executive
Q Conneqt
10.2014 - 12.2019
- Informed customers of upcoming promotions and deals to boost sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Created and maintained detailed database to develop promotional sales.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
Bachelor Of Commerce - Business
Osmania University
Hyderabad Telangana 04.2014
Board Of Intermediate Education - Ecommerce
Wesley Co-ed Junior College
Hyderabad Telangana 03.2007
School Secondary Education - Social Sciences Education
Jupiter High School
Hyderabad Telangana 03.2005
Skills
Microsoft Windows and Office
Adaptability and Flexibility
Customer Service
Technical issues analysis
Software Installation
Technical Support
Customer Communication and Empathy
Remote Support
Sales & Upgrade
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Interests
Travelling to new places
Timeline
Customer Service Executive
Q Conneqt
10.2014 - 12.2019
Technical Support Advisor
24[7].ai
9 2020 - 12.2024
Bachelor Of Commerce - Business
Osmania University
Board Of Intermediate Education - Ecommerce
Wesley Co-ed Junior College
School Secondary Education - Social Sciences Education
Jupiter High School