Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Interests
Timeline
Generic

Mohd Mustafa

Business Process Outsourcing
Hyderabad

Summary

Insightful Technical Support Advisor with experience specializing in aligning global company assets into cohesive units. Practiced at organizing human and technological resources across multiple sites to streamline operations, shorten turnaround times and reduce technical support hiccups. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising employee morale.

Overview

2025
2025
years of professional experience

Work History

Technical Support Advisor

24[7].ai
9 2020 - 12.2024
  • Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.
  • Developed and implemented preventive maintenance procedures.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Analyzed audit findings to detect operational weaknesses for referral to management as potential areas of development focus.
  • Installed, configured and maintained computer systems and network connections.
  • Monitored systems in operation and quickly troubleshot errors.
  • Utilized remote access tools effectively to diagnose system faults remotely, reducing the need for costly onsite visits from technicians.
  • Installed and configured operating systems and applications.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.

Customer Service Executive

Q Conneqt
10.2014 - 12.2019
  • Informed customers of upcoming promotions and deals to boost sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Implemented and developed customer service training processes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
  • Created and maintained detailed database to develop promotional sales.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

Education

Bachelor Of Commerce - Business

Osmania University
Hyderabad Telangana
04.2014

Board Of Intermediate Education - Ecommerce

Wesley Co-ed Junior College
Hyderabad Telangana
03.2007

School Secondary Education - Social Sciences Education

Jupiter High School
Hyderabad Telangana
03.2005

Skills

Microsoft Windows and Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)

Interests

Travelling to new places

Timeline

Customer Service Executive

Q Conneqt
10.2014 - 12.2019

Technical Support Advisor

24[7].ai
9 2020 - 12.2024

Bachelor Of Commerce - Business

Osmania University

Board Of Intermediate Education - Ecommerce

Wesley Co-ed Junior College

School Secondary Education - Social Sciences Education

Jupiter High School
Mohd MustafaBusiness Process Outsourcing