MOHD NAYEEM AHMED SHAREEF
Hyderabad
Summary
Experienced CRM professional with a background in managing customer relationships and improving business operations. Strengths include effective communication, data analysis, and strategic planning skills to enhance customer satisfaction and loyalty. Demonstrated success in implementing CRM strategies leading to significant improvements in customer experience and business growth.
Overview
8
8
years of professional experience
Work History
Sr CRM Implementation Consultant
Focus Softnet Private Limited
Hyderabad
03.2021 - Current
- Managed CRM project operations to achieve business objectives and optimize resource utilization.
- Drafted functional requirements for CRM systems, detailing processes and functions.
- Developed testing plan design document outlining strategy, objectives, schedule, and estimations.
- Analyzed requirements and prepared Software Requirements Specification (SRS) and change requests.
- Conducted gap analysis while managing scope and aligning expectations with clients.
- Delegated tasks to team members, establishing timelines to meet project goals.
- Authored test scenarios and cases detailing assessment methods and anticipated outputs.
Technical support executive
Centra hub Pvt Ltd
02.2017 - 09.2020
- Monitored ticketing system for incoming customer requests related to products and services.
- Developed strong customer relationships through effective communication and problem-solving.
- Provided technical support via phone, email, and remote access tools.
- Collaborated with engineering, sales, and marketing teams to enhance customer satisfaction.
- Trained team members in resolving complex technical issues requiring specialized knowledge.
- Established continuous improvement initiatives to meet key performance indicators.
Education
Masters in Engineering - Data systems(ECE)
MuffakhamJah College
Hyderabad06-2015
Skills
- CRM implementation
- Problem solving and analysis
- Testing plan design
- Effective communication skills
- Training and mentoring
- SQL and T-SQL development
Disclaimer
I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Telugu
Personal Information
- Title: Senior CRM Implementation Consultant
- Date of Birth: 27/06/1992
Timeline
Sr CRM Implementation Consultant
Focus Softnet Private Limited
03.2021 - Current
Technical support executive
Centra hub Pvt Ltd
02.2017 - 09.2020
Masters in Engineering - Data systems(ECE)
MuffakhamJah College
Similar Profiles
Mehnaz Ashfak ShaikhMehnaz Ashfak Shaikh
Business Analyst at Computer Generated Solutions Private Limited.Business Analyst at Computer Generated Solutions Private Limited.
Khamre Abbas MeerKhamre Abbas Meer
Project Manager at Oracle India Private LimitedProject Manager at Oracle India Private Limited
Shakeel AhmedShakeel Ahmed
Project Implementation Team Lead at Focus Softnet PrivateProject Implementation Team Lead at Focus Softnet Private
Bhavya ReddivariBhavya Reddivari
SAP GRC Consultant at IBMSAP GRC Consultant at IBM
Jagan DonkanaJagan Donkana
Sales Manager at Pranavi ToursSales Manager at Pranavi Tours