Work in new projects
MOHD NIHAL
Customer Master (H.O Sales Support) National Level And Electronics Appliances Service Providing to customer and Management Coordinator With Service Technician And Engineer Branch Level
New Delhi
Summary
Supporting and training to Sales Manager for manege company process and polices for sales against Amount receivable and Amount payable
Service provide to customer and Manage service Team productivity and customer complaint closer as per company Turnaround Time.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sales Support Executive and Team Leader Service
Johnson Controls-Hitachi Air Conditioning India Limited
NEW DELHI
03.2013 - Current
Customer Service Representative
Johnson Controls-Hitachi Air Conditioning India Limited
new delhi
03.2013 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service Representative
Haier Appliances Pvt. Ltd
New Delhi
03.2008 - 03.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Bachelor of Computer Application - Computer
SHUATS
UTTER PRADESH 06.2016 - 01.2019
Skills
Client service and support
Leadership and teamwork
Team leadership and supervision
Customer service and support
Sales team support
Product and service sales
Sales and service-oriented
Leadership and team building
Service team support
Executive team leadership
Team leadership and direction
Service and supply support
Interests
Work with different department
Learning new things
Driving Car, play chess, riding bike and listening music
I have driving car 1000 KR in one day, when i was learning car driving
chess is my favorite game
Listening old song at night
Some time i love riding bike
Address
H.NO . E 69 Street no 5 shiv enclave 2 Basantpur colony Land Mark- in front fo Khajuri Masjid Near Ismile pur Faridabad Haryana India Pin code-121003
Contact Information
Contact no +91-8447208611,
Mail id mohdnihal786@rediffmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
don`t afraid to take decision for success of life
Mohd Nihal
Timeline
Bachelor of Computer Application - Computer
SHUATS
06.2016 - 01.2019
Sales Support Executive and Team Leader Service
Johnson Controls-Hitachi Air Conditioning India Limited
03.2013 - Current
Customer Service Representative
Johnson Controls-Hitachi Air Conditioning India Limited
03.2013 - 10.2018
Customer Service Representative
Haier Appliances Pvt. Ltd
03.2008 - 03.2013