MOHD OMER SHAREEF
Customer Service Associate
Hyderabad
Summary
Motivated and detail-oriented B.Com (Computer Applications) graduate seeking a position as a Customer Service Associate. Eager to leverage communication skills, problem-solving abilities, and technical knowledge to deliver excellent customer support and contribute to a team-driven environment.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Lifestyle Store (Landmark Group)
10.2023 - 05.2025
- Assisted customers with product inquiries, and service.
- Handled customer complaints and ensured quick resolutions.
- Managed all the online portals of the store website.
- Responded to email complaints and queries related to customer issues.
- Assisted customers in selecting products by providing detailed information about features and benefits, enhancing their shopping experience.
- Handled customer inquiries and resolved complaints efficiently, improving overall customer satisfaction and loyalty.
- Maintained an organized and visually appealing sales floor, ensuring product availability and high merchandising standards.
- Processed transactions accurately and efficiently, contributing to the store's operational success and customer flow management.
Education
Bachelor of Commerce - Computer Applications
Visionary Degree College
Hyderabad, Telangana08-2024
Skills
Software Tools: MS Office (Word, Excel, PowerPoint), CRM Systems (basic knowledge)
Interests
Communicating with people, Exploring new technologies and customer trends, Reading and self-improvement, Volunteering and teamwork
Accomplishments
- Completed project on 'Role of Technology in Modern Business Communication'
- Actively participated in business and tech fests
- Organized college events and supported student service activities
Declaration
I hereby declare that the information given above is true to the best of my knowledge and belief. Place: Hyderabad Date: Signature: Mohd Omer Shareef
Timeline
Customer Service Associate
Lifestyle Store (Landmark Group)
10.2023 - 05.2025
Bachelor of Commerce - Computer Applications
Visionary Degree College