MOHD OMER SHAREEF
Customer Service Associate
Hyderabad
Summary
Motivated and detail-oriented B.Com (Computer Applications) graduate seeking a position as a Customer Service Associate. Eager to leverage communication skills, problem-solving abilities, and technical knowledge to deliver excellent customer support and contribute to a team-driven environment.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Lifestyle Store (Landmark Group)
10.2023 - 05.2025
- Assisted customers with product inquiries, and service.
- Handled customer complaints and ensured quick resolutions.
- Managed all the online portals of the store website.
- Responded to email complaints and queries related to customer issues.
- Assisted customers in selecting products by providing detailed information about features and benefits, enhancing their shopping experience.
- Handled customer inquiries and resolved complaints efficiently, improving overall customer satisfaction and loyalty.
- Maintained an organized and visually appealing sales floor, ensuring product availability and high merchandising standards.
- Processed transactions accurately and efficiently, contributing to the store's operational success and customer flow management.
Education
Bachelor of Commerce - Computer Applications
Visionary Degree College
Hyderabad, Telangana08-2024
Skills
Software Tools: MS Office (Word, Excel, PowerPoint), CRM Systems (basic knowledge)
Computer Skills: Data entry, Internet research, Email management
Typing Speed: 40 WPM (approx)
Languages: Hindi, English, Telugu
Strong verbal and written communication
Customer support
Complaint resolution
Online portal management
Email communication
Customer inquiries
Customer experience enhancement
Loyalty programs
Interests
Communicating with people, Exploring new technologies and customer trends, Reading and self-improvement, Volunteering and teamwork
Accomplishments
- Completed project on 'Role of Technology in Modern Business Communication'
- Actively participated in business and tech fests
- Organized college events and supported student service activities
Declaration
I hereby declare that the information given above is true to the best of my knowledge and belief. Place: Hyderabad Date: Signature: Mohd Omer Shareef
Timeline
Customer Service Associate
Lifestyle Store (Landmark Group)
10.2023 - 05.2025
Bachelor of Commerce - Computer Applications
Visionary Degree College