MOHD RASHID
Lucknow
Summary
Results-driven Senior Operations Leader with extensive experience in managing end-to-end business operations across IT Training and FMCG industries. Proven expertise in sales, client servicing, lead generation, revenue growth, and process optimization. Adept at business strategy, workforce management, and operational efficiency, ensuring seamless execution of training programs and manufacturing processes. Skilled in leveraging CRM tools (Salesforce, HubSpot, Salesloft), automation (Power Automate), and lead generation platforms (LinkedIn Sales Navigator, ZoomInfo, Lusha) to drive business success. Strong leadership in managing cross-functional teams, training deliveries, plant operations, and customer engagement, ensuring high performance and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Managing Director
Learnspry Private Limited (Trekskills)
Lucknow
10.2021 - Current
- Led end-to-end business operations, including sales, service delivery, and finance.
- Developed and executed sales strategies to drive revenue growth and market expansion.
- Managed lead generation, prospecting, and deal closures to secure new business.
- Oversaw training program deliveries, ensuring high-quality client experiences.
- Built and maintained strong client relationships to enhance retention and satisfaction.
- Supervised operational efficiency, streamlining workflows for productivity.
- Handled financial planning, budgeting, and accounting for sustainable growth.
- Led cross-functional teams, fostering a culture of performance and innovation.
Plant Head
Annapurna Nutritious Food
Ghazipur
08.2022 - Current
- Managed FRK Rice manufacturing, ensuring quality control and production efficiency.
- Supervised end-to-end plant operations, including production, packaging, and delivery.
- Oversaw machine maintenance and troubleshooting to minimize downtime.
- Led a team of 20+ staff members, ensuring optimal workforce management and training.
- Implemented process improvements to enhance productivity and cost efficiency.
- Ensured compliance with industry regulations and safety standards.
- Coordinated with vendors and suppliers for raw material procurement and logistics.
- Monitored inventory levels and optimized resource allocation for smooth operations.
Assistant Sales Manager
Koenig Training Solutions
Noida
03.2019 - 09.2021
- Directed and coordinated products, services and sales activities.
- Developed strategies to increase sales volume and market share.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Conducted market research to identify new sales opportunities and potential customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Helped sales professionals finalize customer sales and handled escalated concerns.
Assistant Manager - Client Servicing
Indiamart Intermesh Limited
Noida
05.2018 - 03.2019
- Managed client retention and churn reduction by providing proactive support and resolution.
- Built and maintained strong client relationships, ensuring high satisfaction and repeat business.
- Analyzed client accounts to identify upsell and cross-sell opportunities, boosting revenue.
- Conducted regular follow-ups with existing clients to address concerns and enhance engagement.
- Coordinated with internal teams to streamline service delivery and meet client expectations.
- Provided insights and recommendations based on client feedback and market trends.
- Ensured timely renewals and contract extensions to maintain revenue continuity.
Sales Executive
Naukri.com
Noida
08.2017 - 05.2018
- Conducted cold calling to sell job seeker services to individual clients.
- Identified potential customers and pitched relevant services based on their career needs.
- Achieved and exceeded sales targets through effective persuasion and negotiation.
- Educated clients on service benefits, enhancing conversion rates.
- Maintained an updated database of leads and followed up to close deals.
- Addressed client queries and provided prompt resolutions to ensure satisfaction.
- Collaborated with the team to optimize sales strategies and improve outreach efforts.
Education
Bachelor of Technology -
Abdul Kalam Technical University
Lucknow02.2017
Skills
- Business Strategy & Operations Management
- Sales & Revenue Growth
- Client Relationship Management (CRM)
- Lead Generation & Deal Closure
- Upselling & Cross-Selling
- Plant Operations & Production Management
- Machine Maintenance & Troubleshooting
- Team Leadership & Workforce Management
- Process Optimization & Cost Efficiency
- Quality Control & Compliance
Certification
- Mathematical Optimisation for Business Problems, Simplilearn
- Power Automate, LinkedIn
- Azure Basic, LinkedIn
- Zendesk Admin, Koenig
- BASIC Web Development, Cetpa Infotech
Awards
- Rising Star - Sales, 2017, Infoedge India Limited (Naukri.com)
- Promotion, 2020, Promoted from Sales Executive to Assistant Sales Manager at Koenig Solutions for successfully creating and leading a new freelancer division within the organization.
Technical Competencies
Technical Competencies
- CRM & Sales Automation: Proficient in Salesforce, HubSpot, and Salesloft for managing customer relationships, lead tracking, and sales pipeline optimization.
- Lead Generation & Prospecting: Skilled in using LinkedIn Sales Navigator, ZoomInfo, and Lusha for targeted lead research and outreach.
- Workflow Automation: Experienced in Power Automate for streamlining sales, client servicing, and operational processes.
- Customer Support & Engagement: Hands-on experience with Zendesk Chat for real-time customer interactions and issue resolution.
- Productivity & Documentation: Strong command over MS Office (Excel, Word, PowerPoint, Outlook) for reporting, presentations, and data management.
Languages
- English, Expert
- Hindi, Expert
Personal Information
- Date of Birth: 08/13/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Plant Head
Annapurna Nutritious Food
08.2022 - Current
Managing Director
Learnspry Private Limited (Trekskills)
10.2021 - Current
Assistant Sales Manager
Koenig Training Solutions
03.2019 - 09.2021
Assistant Manager - Client Servicing
Indiamart Intermesh Limited
05.2018 - 03.2019
Sales Executive
Naukri.com
08.2017 - 05.2018
Bachelor of Technology -
Abdul Kalam Technical University
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