Mohd Raza
Summary
Hardworking professional with background assisting administrative and sales positions. Skilled at engaging with customers, understanding needs, and persuasively promoting products. Eager to turn customer-facing experience and marketing education into organizational opportunity.
Overview
4
4
years of professional experience
Work History
Marketing Intern
Chaster IT Solutions
06.2023 - 07.2023
- Generated engaging content including blog posts, social media updates, email newsletters, and website content
- Assisted in the management and upkeep of company social media profiles
- Conducted comprehensive marketing research and competitor analysis that contributed to a 25% increase in campaign engagement by identifying key trends
- Supported email marketing campaign execution by designing templates, segmenting email lists, and monitoring campaign performance
- Conducted industry, competitor, and target audience research to inform marketing strategies and campaigns
Human Resource Intern
KMAC Talent Management
10.2022 - 11.2022
- Job advertisement publication on social media, job search platforms, and job boards
- Assisted in the recruitment process by screening resumes leading to a 20% increase in the overall recruitment efficiency
- Updating job posts based on changes in vacancies or openings
- Coordinating orientation programs for new hires
On The Job Training
Hotel Patliputra Continental
Patna
01.2022 - 05.2022
- Assisted with administrative tasks such as data entry, filing, and appointment scheduling
- Supported the front office team in handling customer inquiries and resolving issues promptly
- Collaborated with colleagues to ensure the smooth flow of information and efficient office operations
- Participated in training sessions to enhance communication and customer service skills
Industrial Training
The Suryaa, New Delhi
New Delhi
07.2019 - 11.2019
- Handled large groups for weddings, seminars, conferences, and other events, providing the best available services
- Handled guest complaints and offered complementary services to maintain high guest satisfaction rates
- Maintained positive lobby presence, pleasantly greeting guests and employees
- Developed communication and leadership skills under guidance of Restaurant Manager and other departmental leaders through hands-on work and shadowing
- Answered telephone calls and emails to assist customers in making reservations
Education
Master of Business Administration - International Business
Jamia Millia Islamia
08-2024
Bachelors in Hotel Management -
Jamia Millia Islamia
08-2022
Class XII -
Dev Samaj Modern School No. 2
06-2018
Class X -
Dev Samaj Modern School No.2
05-2016
Skills
- Content Strategy
- Business Analysis
- Power BI
- Proficient in Microsoft Office (MS Word, MS PowerPoint, MS Excel)
- Guest Relations Management
- Sales and Marketing
- Front office operations
- Special Event Coordination
- Vendor interaction
- Content Creation
- Negotiation competency
POSITIONS OF RESPONSIBILITY (Cultural Club Member, FMS, JMI)
- Collaborated with fellow club members to plan, organize, and execute cultural events and activities, ensuring their successful implementation
- Contributed to the promotion of cultural events through various marketing channels, such as social media, flyers, and campus announcements, effectively increasing event attendance.
- Developed strong interpersonal skills by interacting with individuals from diverse backgrounds and fostering a welcoming and inclusive club environment
Certifications
- Certificate in Digital Marketing, HubSpot Academy
- Certificate in Content Strategy, HubSpot Academy
- Certificate in Microsoft Excel: Beginner to Advanced, Udemy
- Finlatics Business Analyst Experience Program
- Certificate of Experience in Power BI, Finlatics
Affiliations
- Member, University Faculty Cricket Team (2023)
Represented the university in multiple cricket tournaments, demonstrating teamwork, strategic thinking, and leadership in a competitive environment. - Ranked 6th in All India MBA Entrance Exam, Jamia Millia Islamia (2022)
Achieved a top rank in a highly competitive entrance exam, securing admission to the prestigious MBA (International Business) program. - Head Coordinator, Annual Hospitality Department Fest 'Safarnama' (2019)
Successfully led the organization and execution of the hospitality department’s flagship event. Coordinated with various teams to ensure a smooth flow of activities and logistics, resulting in high attendee satisfaction.
Languages
Hindi
First Language
English
Advanced (C1)
C1
DISCLAIMER
- I hereby declare that all the information provided here is correct to the best of my knowledge.
Timeline
Marketing Intern
Chaster IT Solutions
06.2023 - 07.2023
Human Resource Intern
KMAC Talent Management
10.2022 - 11.2022
On The Job Training
Hotel Patliputra Continental
01.2022 - 05.2022
Industrial Training
The Suryaa, New Delhi
07.2019 - 11.2019
Master of Business Administration - International Business
Jamia Millia Islamia
Bachelors in Hotel Management -
Jamia Millia Islamia
Class XII -
Dev Samaj Modern School No. 2
Class X -
Dev Samaj Modern School No.2
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