MOHD REHAN KHAN

• Company Overview A leading wholesale and retail supplier of construction materials, committed to providing high-quality products and exceptional service to businesses and individuals.
• Professional Experience With six years of experience at Royal Traders, Shahjahanpur, UP, I have developed expertise in sourcing affordable materials and labor, analyzing construction plans, and identifying cost-effective solutions. My deep knowledge of construction principles, customer service, and leadership has helped drive business success.

Key Responsibilities & Achievements

• Strategic Planning & Business Development – Researched, planned, and crafted business strategies to expand market reach.
• Customer Relations & Service – Managed customer interactions, handled quality concerns, and ensured seamless communication.
• Supplier & Partnership Management – Negotiated competitive pricing with suppliers and cultivated business relationships with major industry players and government officials.
• Operational Leadership – Oversaw daily shop and market operations, supervised and trained employees with full retention, and maintained smooth workflows.
• Marketing & Promotion – Led product promotions across multiple channels, including social media and word-of-mouth campaigns.
• Sales & Growth – Established strong customer relationships, driving engagement and repeat business through attentive service and trust-building initiatives.

• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.

With a proven track record in the construction material sector, I bring a strategic approach to business operations, ensuring efficiency and long-term success in a competitive market.

Sales & Customer Engagement :

• Outreach & Meetings – Connect with potential customers (parents and students) to schedule consultations and provide guidance on learning pedagogies and BYJU’S personalized learning journey.
• Client Acquisition & Retention – Identify, engage, and retain clients, encouraging them to explore additional BYJU’S products and features while staying updated on evolving customer needs.
• Sales Exposure & Growth – Gain hands-on experience in inside-sales and direct-sales, developing expertise in customer interactions and conversions.

Marketing & Lead Generation :

• On-Ground BTL Promotions – Represent BYJU’S at malls, supermarkets, amusement parks, and departmental stores, driving brand awareness and customer engagement.
• Customer Interaction & Lead Conversion – Engage with parents and students during promotional events, persuading them to book a free home demo.
• Operational Efficiency – Oversee and manage BTL activities, ensuring smooth execution and maximum outreach.

Business Development & Relationship Building:

• Client Relations & Satisfaction – Build strong customer relationships, leading to increased satisfaction, retention, and repeat business.
• Networking & Partnerships – Communicate directly with customers and partners, strengthening business networks and professional connections.

Payment Solutions & Merchant Support:

• POS System Management – Oversaw the installation, operation, and maintenance of Point-of-Sale (POS) terminals and payment solutions for merchants.
• Technical Support & Troubleshooting – Provided comprehensive technical assistance, resolving issues related to digital payment systems.
• Payment Integration – Assisted merchants in seamlessly integrating UPI, credit/debit card payments, and BNPL (Buy Now, Pay Later) services into their business operations.

Client Relations & Onboarding:

• Merchant Onboarding & Training – Worked closely with clients to ensure smooth onboarding and effective training on Pine Labs products.
• Customer Query & Issue Resolution – Collaborated with internal teams to address and resolve merchant concerns and escalations efficiently.

Sales, Analytics & Business Growth:

• Transaction Monitoring & Performance Analysis – Tracked sales analytics, transaction reports, and revenue flow to optimize merchant performance.
• Market Expansion & Partnerships – Supported marketing and sales teams in expanding Pine Labs' reach by engaging new business partners and opportunities.

Administrative & Operational Management Data:

• Staff Supervision & Task Delegation – Oversaw team performance, assigned duties, and maintained a productive work environment.
• Process Optimization & Efficiency – Implemented streamlined administrative procedures, improving office workflows and operational effectiveness.
• Daily Operations & Task Management – Ensured timely execution of essential administrative responsibilities, maintaining seamless business operations.

Management & System Organization:

• Customer Information Verification – Maintained accurate and up-to-date records, ensuring organized and efficient digital systems.