Mohammed Sarfaraz Uddin
Hyderabad
Summary
Results-driven Transportation Specialist with Amazon Development Center, skilled in incident investigation and data analysis. Enhanced operational efficiency by identifying routing improvements, leading to timely deliveries. Proven ability to manage customer relationships and resolve complex issues, leveraging strong time management and database management skills to optimize supply chain processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Amazon Development center
Hyderabad
08.2024 - Current
- Monitored driver performance to ensure compliance with safety regulations and company policies.
- Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
- Maintained records of shipping documents including invoices, bills of lading, manifests.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Investigated incidents involving damaged cargo or accidents involving company vehicles or personnel.
- Identified operational problems that impacted timely deliveries or increased costs and proposed solutions accordingly.
SDS Representative
Amazon development center
Hyderabad
08.2023 - 02.2024
- Performed administrative tasks such as filing documents and updating records.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Escalated unresolved issues to appropriate departments for further investigation.
Customer Service Executive
Amazon Development center
Hyderabad
09.2022 - 03.2023
- Assisted customers with product returns or exchanges according to established guidelines.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Provided technical support when necessary to resolve complex problems.
Education
BBA - Accounting And Finance
Osmania University
Hyderabad 08-2023
Skills
- Incident investigation
- Data analysis
- Payroll Processing
- Time management
- Oracle Database
- International Relations
- Microsoft SQL
- Customer relationship management
Affiliations
- Supported daily operations, coordinated team efforts, managed communications, and assisted in project tasks. Demonstrated strong organizational, time management, and problem-solving skills to contribute to overall team efficiency and success
Accomplishments
- Obsessed: recognizing those who exemplify the learn and be curious leadership principle
- I'm cross-skilled: the ones who have supported cross-OU during peak
- CA-NA Cross Skill: Supported customer fulfillment on chat, email, and phone for both Amazon.ca and Amazon.com
- Amazon Security Awareness 2024: Earned by raising the awareness bar by internalizing security best practices that help keep Amazon's customers' and employees' data secure
- Role Model Award - ROC: earned by receiving customer service and obsession
- SLII trained: training provided by the Global Operations Learning Development Team
Certification
- ABBR Institute: MS Excel, Tally, Coral Draw, Auto Cad, SQL
- Forage: finance job simulation
- Forage: Introduction to Commercial Law job simulation
- Bank of America: Global Markets Sales and Trading Analyst Job Simulation
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Transportation Specialist
Amazon Development center
08.2024 - Current
SDS Representative
Amazon development center
08.2023 - 02.2024
Customer Service Executive
Amazon Development center
09.2022 - 03.2023
BBA - Accounting And Finance
Osmania University
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