MOHD SARTAJ
Retail Store Manager
New Delhi
Summary
Accomplished Retail Professional and Pan-India Titan Impression Award recipient. Skilled in retail software management, including traditional POS systems and Oracle APEX platform workflows. Developed and delivered training for store teams on system migrations, digital tools, and operational SOPs. Seeking to apply technical and training expertise as a System Trainer.
Overview
13
13
years of professional experience
Work History
Store Manager
SHAYA BY CARATLANE - A TATA PRODUCT
06.2024 - Current
- Oversaw daily store operations to ensure efficient workflow and exceptional customer service
- Managed inventory control processes, optimizing stock levels and reducing shrinkage
- Trained and mentored staff on sales techniques and customer engagement practices
- Developed and implemented visual merchandising strategies to enhance product presentation
Assistant Store Manager
CARATLANE - A TATA PRODUCT
04.2022 - 05.2024
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths, and initiated a mentoring program to improve areas of weakness.
- Trained and mentored new employees on company policies, product knowledge, and customer service standards.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and ensuring satisfaction.
Cashier
CARATLANE - A TATA PRODUCT
04.2020 - 03.2022
- Assisted customers with product inquiries and provided exceptional service.
- Processed customer transactions efficiently using point-of-sale systems.
- Streamlined checkout procedures, reducing wait times for customers.
- Maintained accurate cash drawer and performed daily reconciliation.
Sales Associate
CARATLANE - A TATA PRODUCT
10.2019 - 04.2020
- Guided customers through product selection, demonstrating knowledge of features and benefits.
- Executed effective merchandising strategies to optimize product visibility and sales performance.
- Collaborated with team members to achieve store targets and improve overall service delivery.
Team Manager
E Book Digital India Pvt. Ltd.
05.2016 - 09.2019
- Led cross-functional teams to enhance project efficiency and meet deadlines.
- Developed training programs to improve team performance and skill development.
- Implemented workflow improvements, resulting in streamlined operations and reduced bottlenecks.
- Monitored team performance metrics to ensure alignment with organizational goals.
Team Leader
A. K. Technologies Pvt. Ltd.
08.2013 - 04.2016
- Coordinated resource allocation to optimize workflow and meet project deadlines effectively.
- Streamlined reporting processes, improving accuracy and reducing turnaround time for project updates.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
Bachelor of Arts - Arts Education
C.S.J.M. UNIVERSITY
Kanpur, India 04.2001 -
High School Diploma -
B.P.M.G. Inter Collage
Kanpur 04.2001 -
Skills
Operations management
Training and mentoring
Employee training
Multitasking
Inventory management
Training
Customer service
Staff development
Operations
Timeline
Store Manager
SHAYA BY CARATLANE - A TATA PRODUCT
06.2024 - Current
Assistant Store Manager
CARATLANE - A TATA PRODUCT
04.2022 - 05.2024
Cashier
CARATLANE - A TATA PRODUCT
04.2020 - 03.2022
Sales Associate
CARATLANE - A TATA PRODUCT
10.2019 - 04.2020
Team Manager
E Book Digital India Pvt. Ltd.
05.2016 - 09.2019
Team Leader
A. K. Technologies Pvt. Ltd.
08.2013 - 04.2016
Bachelor of Arts - Arts Education
C.S.J.M. UNIVERSITY
04.2001 -
High School Diploma -
B.P.M.G. Inter Collage
04.2001 -