DMS
MOHD SAUD
Service Advisor
Lucknow
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
7
7
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Senior Service Advisor
Oneup Motors (Maruti Suzuki)
Lucknow
06.2024 - Current
- Leading after-sales operations, team coordination, and workflow optimization.
- Managing DMS billing and advisor performance training.
- Managed service schedules, optimizing workflow and resource allocation.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
Personal Mobility Advisor
SAS Automobiles (Hyundai)
05.2023 - 05.2024
- Handled customer service operations and mobility solutions.
- Ensured compliance and improved cross-selling efficiency.
Service Advisor
Oneup Motors (Maruti Suzuki)
05.2021 - 04.2023
- Supervised workshop team and achieved service targets.
- Handled manpower allocation and process enhancement.
Trainee Service Advisor
KTL Automobile (Maruti Suzuki)
06.2018 - 05.2019
- Assisted in service operations and customer support.
Education
B.Tech - Computer Science & Engineering
Dr. A.P.J. Abdul Kalam Technical University (AKTU)
Lucknow07.2026
Diploma - Automobile Engineering
Integral University
Lucknow01.2018
Skills
Certification
SA Basic, SSAT, SA Advance 1 & 2, Basic EV Training
References
On Request
Section name
Nationality: Indian
Software
Timeline
Senior Service Advisor
Oneup Motors (Maruti Suzuki)
06.2024 - Current
Personal Mobility Advisor
SAS Automobiles (Hyundai)
05.2023 - 05.2024
Service Advisor
Oneup Motors (Maruti Suzuki)
05.2021 - 04.2023
Trainee Service Advisor
KTL Automobile (Maruti Suzuki)
06.2018 - 05.2019
Diploma - Automobile Engineering
Integral University
B.Tech - Computer Science & Engineering
Dr. A.P.J. Abdul Kalam Technical University (AKTU)