Mohd Shahenshah Sayed
Mumbai
Summary
To work in a competitive environment with highly qualified professionals where I can utilize my skills and strengths to contributes towards organizational as well as personal growth.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Administrative Officer
Soundlines Group
Riyadh
03.2025 - Current
- Managed office operations and maintained efficient workflow processes.
- Implemented office policies to improve communication among staff members.
- Oversaw document management and ensured records were accurate and accessible.
Reporting department
DHL Logistics Pvt. Ltd.
01.2013 - Current
- Work on the client Raw data and uploading the reports on the iShares tool
- Publishing daily, weekly and monthly reports as per the deadline
- Preparing the Reports as per the Sops and Prepare the SOPs as requested by client
- Allotting the daily basic work to the team members and complete it within the timeline
- Follow up with the clients and resolving their issues
- Providing training to new Folks
- Validate reports done by the team members
- Lining up meetings with the team members, discussing errors, improving points, where as required
- Maintaining daily Reports data, errors and execute them
- Pull out data from the different DHL websites and analyze on the same data and work on it as per client the request
Mutual fund reconciliation department
TechProcess Pvt. Ltd.
03.2011 - 01.2013
- Reconciliation the reliance scheme with bank statement
- Provide credit and debit note to the client
- Create Reconciliation Report for Reliance of 21 mutual fund scheme
Education
M.com - Business Management
K.J Somaiya college
01.2010
B. Com -
Ram Niranjan JhunJhunwala college
01.2008
H.S.C -
Dnyan Prasarak Shikshan Sanstha's Sandesh College
01.2005
Skills
- Good communication
- Problem solving
- Data analytics
- Optimization the process
- Management
- Analytics and forecasting
- Microsoft Office (Word, Excel, VBA, Power-point, Outlook Express)
- Basic Knowledge of SAP
- Basic Knowledge of Oracle
- Documentation and reporting
- Positive attitude
- Project planning
- Scheduling and coordinating
- Communication skills
- Multitasking Abilities
- Problem-solving
- Team development
- Team collaboration
- Goal setting
- Analytical thinking
- Good judgment
- Computer skills
- Data analysis
- Process improvement
- Analytical skills
- Reporting and documenting
Languages
- English
- Marathi
- Hindi
Industryexperience
- Oracle R12
- SAP
- DHL Official APP and Software
- Access
Extracurricular Activities
Positive attitude Smart working Good communication skill Quality Working Ability to handle any task Proven track record as an individual with above mentioned organization
Personal Information
- Date of Birth: 05/16/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Areas Of Interest
- Reporting
- Automation
- Smooth Workflow
Timeline
Administrative Officer
Soundlines Group
03.2025 - Current
Reporting department
DHL Logistics Pvt. Ltd.
01.2013 - Current
Mutual fund reconciliation department
TechProcess Pvt. Ltd.
03.2011 - 01.2013
M.com - Business Management
K.J Somaiya college
B. Com -
Ram Niranjan JhunJhunwala college
H.S.C -
Dnyan Prasarak Shikshan Sanstha's Sandesh College
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