MOHD SHAHNAWAZ

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• Developed effective relationships with customers by providing prompt service and support.
• Maintained detailed records of all customer interactions using CRM software tools.
• Adhered strictly to company's health and safety regulations while performing job tasks.
• Provide additional support to client going beyond department work and more co-ordination with other teams.
• Demonstrated strong problem solving skills when dealing with customer issues or complaints.
• Followed up on emailed or on calls to customer inquiries within standard response times.
• Utilized job-related software to provide service delivery
• Coordinated with various company teams to offer and implement successful solutions to customer problems

• Manage and develop a team of 10-15 staff for various roles
• Monthly progress monitoring and making report
• Create staff engagement activities and ensure proper budget utilization
• Played multiple role as Spoken English Facilitator and Computer Teacher
• Created spreadsheets using Microsoft Excel to track expenses and other data.
• Maintained an organized filing system of paper documents and electronic files.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts and file documents
• Answered phone calls from customers promptly and courteously.
• Escalating with other departments such as marketing, operations, finance, in order to resolve customer query.
• Assisted with routers, switches, firewalls, and other networking equipment as part of system upgrades or repairs.
• Provided assistance in resolving customer billing disputes.