Mohd Shahrukh
Najibabad
Summary
Dynamic Customer Support Representative with a proven track record at Teleperformance Global Services, excelling in customer acquisition and retention. Adept at problem-solving and effective communication, I consistently drive revenue growth while ensuring high customer satisfaction. Proficient in sales techniques and complaint resolution, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Support Representative (Voice)
Teleperformance global services
Noida
12.2022 - 07.2024
- Managed multiple clients while ensuring high-quality work standards.
- Demonstrated skills in customer acquisition and retention.
- Utilized active listening skills to enhance customer interactions.
- Closed sales effectively to drive revenue growth.
- Maintained strong attention to detail in all tasks.
Office Intern
Nagar Palika Parishad
Najibabad
01.2020 - 03.2022
- Posted financial data in Excel, ensuring accuracy and timely updates.
- Managed inventory effectively, achieving optimal stock levels.
- Utilized coordination and planning skills to meet project timelines.
- Demonstrated ability to thrive under tight deadlines in fast-paced environments.
CCTV Installation Technician
Z Soluions
Najibabad
01.2018 - 11.2020
- Ensured that all installations were done in compliance with safety standards.
- Resolved customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
- Set up video recorders and monitors for efficient operation of the system.
- Installed, tested and configured CCTV systems in a variety of settings.
Education
B.Com. -
M.J.P. Rohilkhand University
01.2020
Intermediate -
UP BOARD
01.2017
High School -
UP BOARD
01.2015
Skills
- Computer operation proficiency
- Customer service and support
- Sales techniques
- Effective communication
- Problem solving
- Complaint resolution
- Customer success
- Support services
- Inbound call handling
- Team leadership
Languages
- Hindi
- English
Hobbies and Interests
- Cricket
- Reading
Disclaimer
I hereby declare that above information is correct to the best of my knowledge and belief.
Qualification Profile
- B.Com., 2020, M.J.P. Rohilkhand University
- Intermediate, 2017, UP BOARD
- High School, 2015, UP BOARD
Personal Information
- Passport Number: AB734179
- Passport Date Of Issue: 05/22/25
- Passport Expiry Date: 05/21/35
- Father's Name: Maqsood Ali
- Gender: Male
- Marital Status: Unmarried
Timeline
Customer Support Representative (Voice)
Teleperformance global services
12.2022 - 07.2024
Office Intern
Nagar Palika Parishad
01.2020 - 03.2022
CCTV Installation Technician
Z Soluions
01.2018 - 11.2020
B.Com. -
M.J.P. Rohilkhand University
Intermediate -
UP BOARD
High School -
UP BOARD
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