MOHD SHAID
Bangalore
Summary
I'm an enthusiast, Hardworking & goal-oriented professional who strives for excellence, well versed with Microsoft office, with rich experience in customer support & specializes in areas like client relationship management
Overview
10
10
years of professional experience
Work History
SENIOR ASSOCIATE
SIEMENS TECHNOLOGY AND SERVICE PVT LTD
Bengaluru
03.2023 - Current
- For Order Management (O2C) Opportunity to Cash
- CAF Form (Customer Assessment Form Creation) Customer code update
- Maintain Invoice, Services invoices, EPS Invoices
- Sales Order Amendments Billing
- Good Receipt creation, Good Receipt Good Reversal
- Delivery Note Creation Purchase Requisition creation
- Sales Order Booking CCM order booking Maintain order booking Variation order booking POC Order booking
- Assists the Sales Department with all orders from initial sale through submit order
- Provide Simple / Simple+ Sales Support to all Sales channels
- Provides Simple / Simple+ and Complex Sales support and order coordination for multi-markets
- Quotation creation and Updating Quotation in SAP
- Vendor Code creation
- Customer Code creation
- PDCAF Creation
- Project booking orders
SENIOR ASSOCIATE
Consultant Nous Infosystems
03.2022 - 10.2022
- Order Management Support Order booking Sales order
- Also supported project Fitch Ratings
- Interact with customers over the Teams Application to understand their needs
- Provide excellent customer service to achieve customer loyalty
- Creates and maintain regular order reports and specialized documentation.
Senior Support Associate
STARTEK
02.2017 - 03.2022
- On boarding Sellers on Amazon's platform
- Performing Inventory Listing
- Guiding sellers on FBAservices&enrollingthemonPRIME
- Mapping Sellers inventory
- Performing Global sales for Amazon
- In Sellers train them on Seller University Application.
Operation Executive
Aegis pvt limited
10.2014 - 01.2016
- Survey calling for Sales Services for Pan India dealership
- Handling customers' complaints & solve it accordingly
- Solving Customers Grievances
- Presales activities sending of notification emails to Dealership Pan India
- Customers Feed Back Updates too.
Education
Skills
- Excellent business application skills (eg, Microsoft Office for effective: MIS Reporting, Pivot functions, Lookup functions, Generating Aging reports and MS word explorer)
- Understanding of Financial Markets, company structures and detail-oriented Basic computer knowledge is mandatory, such as Microsoft Office
- Good working knowledge of computer systems Knowledge on SAP, Sales force
- Strong project management skills in order to organize and implement business process solutions; ability to track and document project deliverables
- Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
- Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
- Reliable and able to work under pressure
- Basics in Computers and Hardware
Hobbies and Interests
- Travelling
- Cricket
- Watching Movies
- Listening Music
- Team Building activities
Disclaimer
I hereby declare that the above furnished details are true to the best of my knowledge.
Languages
English
Advanced (C1)
Timeline
SENIOR ASSOCIATE
SIEMENS TECHNOLOGY AND SERVICE PVT LTD
03.2023 - Current
SENIOR ASSOCIATE
Consultant Nous Infosystems
03.2022 - 10.2022
Senior Support Associate
STARTEK
02.2017 - 03.2022
Operation Executive
Aegis pvt limited
10.2014 - 01.2016