MOHD SHAKIB KHAN
Bengaluru
Summary
Dedicated and highly skilled Splunk System Engineer with 2+ years of experience in deploying, configuring, and maintaining Splunk Enterprise and Cloud environments. Adept at resolving complex technical issues, optimizing performance, and ensuring data integrity and availability across large-scale infrastructures. Demonstrates exceptional problem-solving abilities, excellent communication, and a strong customer satisfaction focus.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Splunk Technical Support Engineer
iOPEX Technologies
10.2023 - Current
- Working as a Splunk Engineer in both on-premises and cloud environments, responsible for break-fix activities in Splunk. This includes analyzing diagnostics to determine the root cause of issues, implementing fixes, or raising bug tickets with the development team as needed.
- Good knowledge of installation & implementation, configuration and troubleshooting of Splunk, in accordance with the data flow on test or prod environment, based on the customer needs and requirements.
- To reproduce the issues and collaborating with other departments for technical issues related to Splunk.
- Working knowledge on Salesforce and creating knowledge base articles for investigated and resolved issues.
- Hands-on experience in handling P2, P3 and P4 tickets on Salesforce and providing quick resolutions/workarounds.
- Good knowledge with multiple methods for onboarding the data and on Knowledge Objects.
- Resolved search head clustering, Multisite clustering and indexer clustering issue.
- Knowledge of ingestion pipeline: parsing, merging, typing, indexing queues.
- Understanding of distributed search architecture, indexers, forwarders, cluster configurations, and scaling solutions.
- Implemented replication factor and search factor strategies to ensure data consistency and fault tolerance across multiple sites.
- Monitoring Console, KV Store (WiredTiger), and performance troubleshooting.
- Configuration files - inputs.conf, outputs.conf, server.conf, limits.conf, indexes.conf, props.conf, transforms.conf.
- Exposure to Splunk search and reporting, alerts creation, field extraction, tags and aliases, lookups, workflow actions and Configuration.
- Linux troubleshooting (logs, CPU/memory/network diagnostics).
- Resolved search head clustering, Multisite clustering and indexer clustering issue.
- Performing maintenance of Splunk Infrastructure and server health checks.
- Troubleshoot the Splunk slowness, Bucket Fix-up and unavailability issues also Monitoring processes utilization, top monitoring utilities.
- Resolved high CPU/memory utilization issues on Splunk components by analyzing logs and hardware metrics.
- Onboarding of logs from Splunk add-on for Unix and Linux.
- Implementing Indexer and Search Head Clustering.
- SPL (Search Processing Language) - troubleshooting & data analysis.
- Diagnosed queue blockages, parsing issues, cooked connections, and indexing latency.
- Supported multi-site indexer clusters and SHC environments with knowledge of raft, captaincy, and replication issues.
- Investigated KV Store failures including corruption, WiredTiger migration, and node recovery.
- Assisted customers in resolving data onboarding issues: source misconfiguration, sourcetype errors, timestamps, and line-breaking issues.
- Knowledge on Correlation searches, notable events, Adaptive Response action, Threat intelligence, CIM, Mission Control, and SIEM.
- Collaborated with Cloud Ops, EngOps, and internal dev teams to resolve escalations.
Education
B.Tech in Computer Science -
Integral University
Lucknow,India01-2023
Skills
- Performance monitoring
- Problem solving
- Data onboarding
- Splunk Enterprise and Splunk Cloud
- Splunk Architecture
- Knowledge objects
- Federated Search
- SPL (Search Processing Language)
- Reports
- Alerts
- Dashboards
- Field Extractions
- Leveraging Lookups
- Data Models
- CIM
- Splunk Configuration Files
- SplunkBot
Certification
• Splunk Core Certified User
• Splunk Core Certified Power User
• Troubleshooting Splunk Enterprise
• Splunk Enterprise System Administration
• Splunk Enterprise Data Administration
• Splunk Enterprise Cluster Administration
• Architecting Splunk Enterprise Deployments
• Splunk Enterprise Deployment Practical Lab
• Using the Monitoring Console
• Scheduling Reports & Alerts
• Splunk Core Certified Power User
• Troubleshooting Splunk Enterprise
• Splunk Enterprise System Administration
• Splunk Enterprise Data Administration
• Splunk Enterprise Cluster Administration
• Architecting Splunk Enterprise Deployments
• Splunk Enterprise Deployment Practical Lab
• Using the Monitoring Console
• Scheduling Reports & Alerts
Personal Information
- Date of Birth: 04/03/2000
- Nationality: Indian
Languages
- English
- Hindi
Timeline
Splunk Technical Support Engineer
iOPEX Technologies
10.2023 - Current
B.Tech in Computer Science -
Integral University