MOHD SHANE AALAM
TUNDLA FIROZABAD
Summary
Adept at driving operational efficiency and sales strategy, I leveraged customer service and team leadership skills at Reliance Retail Limited to exceed performance goals. Specializing in inventory management and staff performance improvement, my initiatives significantly enhanced store productivity and safety, showcasing a commitment to excellence and a proactive approach to challenges.
Overview
7
7
years of professional experience
Work History
Store Manager
Ola electric & Technology Private Limited
Firozabad
10.2023 - Current
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed regular price checks to ensure competitive pricing.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Sales Team Leader
Reliance Retail Limited
Tundla
09.2021 - 10.2023
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Identified customer needs by asking questions and advising on best solutions.
- Utilized social media platforms to engage with customers and promote products.
- Resolved customer complaints promptly and efficiently.
- Kept team informed of changing policies through regular team meetings.
Sales Associate
Reliance Retail Limited
Firozabad
08.2018 - 09.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Diploma - D Pharma
Sram College of Pharmacy
Tundla07-2023
Bachelor of Arts - Arts
Shri Banshidhar Memorial College
Tundla07-2021
Intermediate Certificate - Science Education
SMGGIC
Agra07-2018
High School Diploma -
Kids Corner Happy Senior Secondary School
Tundla07-2014
Skills
- Customer service
- Inventory management
- Sales forecasting
- Visual merchandising
- Sales strategy
- Budget management
- Operational efficiency
- Data analysis
- Operations
- Team leadership
- Store opening and closing procedures
- Staff supervision
- Shift checklists
- Staff performance improvement
- Store displays
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Urdu
Upper Intermediate
B2
Timeline
Store Manager
Ola electric & Technology Private Limited
10.2023 - Current
Sales Team Leader
Reliance Retail Limited
09.2021 - 10.2023
Sales Associate
Reliance Retail Limited
08.2018 - 09.2021
Diploma - D Pharma
Sram College of Pharmacy
Bachelor of Arts - Arts
Shri Banshidhar Memorial College
Intermediate Certificate - Science Education
SMGGIC
High School Diploma -
Kids Corner Happy Senior Secondary School