MOHD SHARFUDDIN MOID
Hyderabad
Summary
Customer Support Specialist with 4+ years of experience in international and domestic service environment. Proven track record of resolving complex escalations across multiple communication channels. As a Subject Matter Expert (SME), I specialize in mentoring teams, improving internal processes, and developing knowledge base content to enhance service delivery. A proactive problem-solver committed to excellence and team growth in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Customer Support Associate
Amazon
Hyderabad
07.2023 - Current
- Acted as a Subject Matter Expert (SME), providing process guidance and resolving complex issues.
- Supported training of new hires by explaining workflows and ensuring smooth onboarding.
- Achieved high service ratings for consistently meeting and exceeding performance targets.
Customer Service Representative
Sykes Business Services Of India Pvt. Ltd
Hyderabad
05.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
SSC - undefined
Royal High School
Hyderabad12th - undefined
S.S Jr College
HyderabadSkills
- Efficient and Detail-Oriented
- Product Knowledge
- Call Management
- Research
- Calm and Professional Under Pressure
Languages
English: Advanced (C1)
Advanced (C1)
Urdu: Advanced (C1)
Bilingual or Proficient (C2)
Hindi: Bilingual or Proficient (C2)
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Hobbies and Interests
Bodybuilding, Playing cricket, Watching movies
Timeline
Customer Support Associate
Amazon
07.2023 - Current
Customer Service Representative
Sykes Business Services Of India Pvt. Ltd
05.2021 - 11.2022
SSC - undefined
Royal High School
12th - undefined
S.S Jr College