MOHD SHAYAN
New Delhi
Summary
Dynamic Underwriter Senior Executive at SBI CARD with expertise in credit analysis and risk assessment. Proven track record in enhancing underwriting efficiency and building strong relationships. Skilled in effective communication and negotiation, consistently achieving high standards in loan approvals while ensuring compliance with industry regulations. Passionate about delivering exceptional service and driving results.
Overview
8
8
years of professional experience
Work History
Underwriter Senior Executive
SBI CARD
Gurugram
12.2019 - Current
- Conducted thorough analysis and evaluation of credit applications to determine credit worthiness, risk level, and compliance with company policies and industry regulations.
- Assessed financial documents, credit reports, and other relevant information to make informed underwriting decisions.
- Collaborated with loan officers, borrowers, and other stakeholders to gather necessary information and resolve issues related to credit applications.
- Developed and implemented procedures to streamline the underwriting process and improve efficiency.
- Participated in training sessions to stay updated on industry trends, regulations, and best practices related to underwriting.
Telesales Associate
Max Bupa Health Insurance Company Ltd.
New Delhi
02.2019 - 09.2019
- Make outbound calls to potential and existing customers to promote products or services, and generate sales leads.
- Understand customer needs, and recommend suitable products or solutions to meet their requirements.
- Handle objections and rejections professionally, using effective communication and persuasion techniques to close deals.
- Maintain accurate records of calls, conversations, follow-ups, and sales using CRM tools or internal systems.
- Achieve or exceed sales targets and KPIs set by the management team on a regular basis.
Assistant Customer Relationship Manager
BADAR Motors, Authorised Dealers, Hero Motocorp Ltd.
Dist. Sambhal
07.2017 - 12.2018
- Resolved customer queries and complaints efficiently via phone and in-person interactions.
- Supported sales team through upselling and cross-selling products based on customer behavior.
- Maintained detailed records of customer interactions and feedback using CRM software.
- Coordinated with departments to ensure seamless service delivery and effective issue resolution.
Education
MBA -
AMU
06-2017
B.A (HONS.) -
AMU
06-2014
INTERMEDIATE -
U.P. Board
06-2011
HIGH SCHOOL -
U.P. Board
06-2009
Skills
- Credit analysis and risk assessment
- Underwriting procedures
- Customer relationship management
- Effective communication
- Sales support and expertise
- Creditworthiness evaluation
- Loan approval and denial
- Documentation review
- Risk management strategies
- Relationship building and rapport
- Negotiation skills
- Upselling and cross-selling
- Cold calling techniques
- Product recommendations and listening skills
Languages
- Hindi
- English
- Urdu
Personal Information
- Father's Name: Afshan Ul Islam
- Date of birth: 03/07/1994
- Gender: Male
- Nationality: Indian
- Marital status: married
Hobbies and Interests
Playing cricket, badminton and travelling.
Disclaimer
I hereby declare that above information is true to best of my knowledge and belief.
Timeline
Underwriter Senior Executive
SBI CARD
12.2019 - Current
Telesales Associate
Max Bupa Health Insurance Company Ltd.
02.2019 - 09.2019
Assistant Customer Relationship Manager
BADAR Motors, Authorised Dealers, Hero Motocorp Ltd.
07.2017 - 12.2018
MBA -
AMU
B.A (HONS.) -
AMU
INTERMEDIATE -
U.P. Board
HIGH SCHOOL -
U.P. Board
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