Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MOHD. SHOAIB

Technical Program Manager
India

Summary

A high achieving, commercially aware and client focused executive with over 18+ years of rich work experience in different domain including Project coordination, Change & release management, entrepreneurial skills, Strategic Planning, Business Development, Operations management, Marketing and Promotions in diverse industries.

Overview

21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Technical Program Manager

Ideogram Solutions Pvt. Ltd.
Jammu, India
04.2021 - Current
  • Responsible for communicating and reporting on release status and key issues to management and across teams within the organization.
  • Plan the program, ensuring maximum efficiency in resource allocation across projects.
  • Monitor its overall progress, resolving issues and initiating corrective action where necessary
  • Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
  • Worked with the team to scope releases, identify performance criteria and metrics, and track release health.
  • Responsible for the overall development life cycle of the solution and manage complex projects with significant bottom line impact.
  • Worked closely with other departments to better understand product features and develop appropriate training materials.
  • Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
  • Manage daily CAB meeting and also Work with the SRE team to ensure all the change records in ServiceNow (SNOW) related to releases are documented.
  • Take initiative to improve existing processes, or develop new processes to increase efficiencies within a functional area.
  • Excellent Client Account / Relationship Management and Negotiation skills.
  • Stakeholder relationship management with large customers.
  • Excellent communication and Good Detailing & Analytics skills.
  • Experience and confidence in client management with good articulation, detailing and negotiation skills.
  • Capable in coordinating client interactions for product requirement grooming and detailing, product development with modern engineering practices, user acceptance testing, rollout and release phases.
  • Excellent team management skills, enabling each team member to improve their competencies and work quality, become better professionals.
  • You will foster a team environment where members are comfortable critiquing and suggesting changes to improve processes.
  • You will support and facilitate conversations regarding product development lifecycle with other teams.Mitigate the risk and ensure timely delivery.

QA Analyst

Ideogram Solutions Pvt. Ltd.
Jammu, India
04.2020 - 03.2021
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed and maintained quality assurance procedure documentation.
  • Created and collaborated in implementation and maintenance of customer complaint log.
  • Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
  • Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers
  • Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes

Manager

MY Public School
Meerut, India
01.2019 - 03.2020
  • Being an important link between the management and school, make sure that there is good communication between them and enjoy the mutual trust of both for better functioning of the school.
  • Looking after all compliance matter related to CBSE or legal.
  • Coordinating with different departments to bring the desired change in a time bound manner.
  • Making the different policies like admission, educational and HR policies in coordination with different departments and Principal.

Post Graduate- Teacher (Accounts & BST)

Karan Public School
Meerut, India
01.2018 - 12.2019
  • Teaching Accounts and Business Studies to class XI and Class XII.
  • Providing career guidance and counseling to students based on my corporate experience.
  • Performing Various other activities like Examination conduct, Educational Tours, other extra & Co-curricular activities.
  • Use Experiential Learning and Pedagogy to support practical Learning experience for the students.

Proprietor

SS Sujna Textiles
Meerut, India
01.2015 - 12.2017
  • Managing the various aspects of the textiles business.
  • Looking after all the operational work of the factory such as workers, production, technical problems.
  • Maintaining the raw material inventory.
  • Looking after the sales and profitability part of the business.

Co Founder

Halaljointsindia.com
New Delhi, India
02.2013 - 12.2014

A search based website guiding foodies to their choice of food joints.

With our own experience and of many others we identify a problem regarding choice of food joints that serve Halal food. So along with 2 of my friends halaljointsindia.com happened.

Objective: To build a user friendly and details website that lists all the restaurants serving halal food in India. It is to be a ONE STOP SOLUTION to locate, know, review, even order halal food with click of a mouse button. Also it helps foodie in decision making through rating and other foodie reviews.

Regional Head (North)

KIFS Securities Ltd.
New Delhi, India
01.2012 - 01.2013
  • To establish new Branch in North India at New Delhi.
  • To look into all legal, technical and financial aspect.
  • Constantly look for expansion and increase presence through Franchisees network.
  • Business Development through new client acquisition, existing client retention, revenue generation, new franchisee acquisition and their retention.
  • Coordination with different functional of the company to client satisfaction.
  • Motivating and managing the team to achieve the organizational goals.
  • Maintaining FULL Compliance at the regional level, clients Risk and Receivables

Regional Head – Alternate Channel (North)

BRICS Securities Ltd.
New Delhi, India
10.2009 - 12.2011
  • Heading and managing the Entire Franchisee Business for North India
  • Hire and manage the entire acquisition, business development and operation team.
  • Research meets for franchisee Dealers and Clients to promote revenue generation.
  • Device different scheme for measuring Performance Index and look for improving it.
  • Constantly check Customer loyalty, relation & expectations management.
  • Managing & ensuring fully COMPLAINCE and risk management

Manager – Alternate Channel

HSBC InvestDirect Securities (I) Ltd.
New Delhi, India
04.2008 - 09.2009
  • Handling all the North Franchisee Business Unit (FBU) which Include Sales, Operation and Business Development Teams.
  • Managing & ensuring fully and strict compliance at their end.
  • Keep track of all the Operational processes and other backend work and act as one coordination point between franchisees and all departments to ensure smoothing function of the works.
  • Constantly looking for new business partners in the region and completing all formalities such documentation, training and other till they are onboard.

Manager Marketing

SMC Global Securities ltd
New Delhi, India
11.2005 - 03.2008
  • Looking for the new Clients, Franchisees, Sub Brokers and Branch for an area, appointing them and extract business from them.
  • Operational coordination with all the departments for providing the instant services.
  • Looking after institutional & corporate Clients.
  • Coordinating with Franchisee, Sub Broker and Branches for expanding the business.

Asst. Manager- Sales & Sales Promotion

Inktec India
New Delhi, India
05.2004 - 11.2005
  • Looking after sales of entire Large format printing material division.
  • Successfully launched the new product as the “Ecomax” brand of cartridges.
  • Identifying key cost-effective media in accordance to our advertising objective.
  • Preparing the right media mix and planner and evaluating advertising effectiveness

Sales Executive

BPL Telecom Pvt. Ltd
New Delhi, India
10.2002 - 05.2004
  • Looking after sales of entire BPL Phone instrument & EPABX through dealer & distributor network for an area of the Delhi & NCR.

Education

MBA - Marketing & Finance

Aligarh Muslim University
Aligarh, India
06.2000 - 05.2002

Bachelor's of Commerce - Finance

CCS University
Meerut, India
05.1997 - 05.2000

Diploma in Computers Applications - Computer And Information Sciences

MCRP University
Bhopal, India
04.1998 - 03.1999

Skills

Business Relationship Management

undefined

Certification

Big Data: A 6-course specialization by University of California San Diego on Coursera.

Timeline

Technical Program Manager

Ideogram Solutions Pvt. Ltd.
04.2021 - Current

QA Analyst

Ideogram Solutions Pvt. Ltd.
04.2020 - 03.2021

Manager

MY Public School
01.2019 - 03.2020

Big Data: A 6-course specialization by University of California San Diego on Coursera.

05-2018

Post Graduate- Teacher (Accounts & BST)

Karan Public School
01.2018 - 12.2019

Proprietor

SS Sujna Textiles
01.2015 - 12.2017

Co Founder

Halaljointsindia.com
02.2013 - 12.2014

Regional Head (North)

KIFS Securities Ltd.
01.2012 - 01.2013

Regional Head – Alternate Channel (North)

BRICS Securities Ltd.
10.2009 - 12.2011

Manager – Alternate Channel

HSBC InvestDirect Securities (I) Ltd.
04.2008 - 09.2009

Manager Marketing

SMC Global Securities ltd
11.2005 - 03.2008

Asst. Manager- Sales & Sales Promotion

Inktec India
05.2004 - 11.2005

Sales Executive

BPL Telecom Pvt. Ltd
10.2002 - 05.2004

MBA - Marketing & Finance

Aligarh Muslim University
06.2000 - 05.2002

Diploma in Computers Applications - Computer And Information Sciences

MCRP University
04.1998 - 03.1999

Bachelor's of Commerce - Finance

CCS University
05.1997 - 05.2000
MOHD. SHOAIBTechnical Program Manager