Mohd Sohan
Hyderabad
Summary
Highly driven and results-oriented Operations Professional with over 3 years of experience in managing end-to-end service operations, business development, and cross-functional collaboration across the home services and technology sectors. Proven expertise in launching new service categories, scaling operations, and optimizing partner engagement strategies. Adept at leveraging data-driven strategies, leading teams, and driving process improvements to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Operation lead
salon category
hyderabad
01.2024 - Current
- Spearheaded the launch of the salon service vertical in Hyderabad.
- Successfully scaled service supply from 0 to 30 partners within a short span.
- Devised and implemented market penetration strategies tailored to TAM segments.
- Collaborated with Sales and Marketing teams to align pricing strategies with business goals.
- Drove demand creation through offline sales initiatives and territory-specific campaigns.
- Supervised daily operations to ensure efficient salon workflow.
Operations Associate
cleaning category
hyderabad
01.2023 - 12.2023
- Launched a bathroom cleaning subscription service category in Hyderabad.
- Managed entire city operations and order fulfillment (OB) for the new service vertical.
- Contributed to generating ₹20L in revenue through focused offline marketing and housing society partnerships.
- Developed and implemented operational procedures to ensure efficient workflow.
- Led a team of six and collaborated with cross-functional departments to streamline day-to-day operations.
Business Development Associate
Urban Company
hyderabad
04.2022 - 12.2022
- Retained and reactivated over 120 service partners weekly.
- Managed the full onboarding lifecycle, ensuring a seamless transition from walk-ins to platform integrations.
- Successfully onboarded over 600 partners to scale city supply capacity.
- Identified new sources and avenues to meet service supply demands.
- Oversaw city-wide partner activity and engagement strategies during high-demand periods.
- Actively worked on boosting partner utilization through personalized feedback loops, and continuous improvement.
Education
B.Tech - Civil Engineering
Sri Indu College of Engineering & Technology
Hyderabad05-2019
Skills
- Operational Strategy & Execution
- Market Expansion & Demand Generation
- Cross-functional Team Leadership
- Partner Onboarding & Management
- Customer Service & Retention
- Business Development
- Data Analysis (MS Excel)
- Process Optimization & Problem Solving
Timeline
Operation lead
salon category
01.2024 - Current
Operations Associate
cleaning category
01.2023 - 12.2023
Business Development Associate
Urban Company
04.2022 - 12.2022
B.Tech - Civil Engineering
Sri Indu College of Engineering & Technology
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