Summary
Overview
Work History
Education
Skills
Timeline
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Mohd Sohan

Hyderabad

Summary

Highly driven and results-oriented Operations Professional with over 3 years of experience in managing end-to-end service operations, business development, and cross-functional collaboration across the home services and technology sectors. Proven expertise in launching new service categories, scaling operations, and optimizing partner engagement strategies. Adept at leveraging data-driven strategies, leading teams, and driving process improvements to achieve operational excellence.

Overview

3
3
years of professional experience

Work History

Operation lead

salon category
hyderabad
01.2024 - Current
  • Spearheaded the launch of the salon service vertical in Hyderabad.
  • Successfully scaled service supply from 0 to 30 partners within a short span.
  • Devised and implemented market penetration strategies tailored to TAM segments.
  • Collaborated with Sales and Marketing teams to align pricing strategies with business goals.
  • Drove demand creation through offline sales initiatives and territory-specific campaigns.
  • Supervised daily operations to ensure efficient salon workflow.

Operations Associate

cleaning category
hyderabad
01.2023 - 12.2023
  • Launched a bathroom cleaning subscription service category in Hyderabad.
  • Managed entire city operations and order fulfillment (OB) for the new service vertical.
  • Contributed to generating ₹20L in revenue through focused offline marketing and housing society partnerships.
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Led a team of six and collaborated with cross-functional departments to streamline day-to-day operations.

Business Development Associate

Urban Company
hyderabad
04.2022 - 12.2022
  • Retained and reactivated over 120 service partners weekly.
  • Managed the full onboarding lifecycle, ensuring a seamless transition from walk-ins to platform integrations.
  • Successfully onboarded over 600 partners to scale city supply capacity.
  • Identified new sources and avenues to meet service supply demands.
  • Oversaw city-wide partner activity and engagement strategies during high-demand periods.
  • Actively worked on boosting partner utilization through personalized feedback loops, and continuous improvement.

Education

B.Tech - Civil Engineering

Sri Indu College of Engineering & Technology
Hyderabad
05-2019

Skills

  • Operational Strategy & Execution
  • Market Expansion & Demand Generation
  • Cross-functional Team Leadership
  • Partner Onboarding & Management
  • Customer Service & Retention
  • Business Development
  • Data Analysis (MS Excel)
  • Process Optimization & Problem Solving

Timeline

Operation lead

salon category
01.2024 - Current

Operations Associate

cleaning category
01.2023 - 12.2023

Business Development Associate

Urban Company
04.2022 - 12.2022

B.Tech - Civil Engineering

Sri Indu College of Engineering & Technology

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Mohd Sohan