Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

MOHD TANVEER

MUMBAI

Summary

Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Representative Operations

Concentrix
MUMBAI
05.2023 - Current
  • Provided customer service by answering product and service related questions.
  • Participated in training sessions related to new technologies used by the company's collections department.
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Maintained accurate records of customer interactions for future reference.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Managed approximately 200-250 Inbound and Outbound calls daily.

Back Office Executive

Ambica Business Solutions
MUMBAI
10.2022 - 05.2023
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Account Executive

Tradersguruji Global Consultancy PVT. LTD
ANGUL
10.2021 - 10.2022
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Developed and maintained relationships with key clients to ensure customer satisfaction.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.

Education

HSC - 12th

Nalanda Inter Collage
Uttar Pradesh
04-2023

MIS - Management Information System

Aptech Institute
Odisha
07-2022

SSC - 10th

Nalanda Inter Collage
Uttar Pradesh
07-2021

Skills

  • Account Servicing
  • Client Services
  • Staff Training
  • Leadership
  • Operations Management
  • Negotiation
  • Time Management
  • Multitasking
  • Adaptability and Flexibility
  • Relationship Building
  • Professionalism
  • Problem-solving abilities
  • Attention to Details

Languages

Hindi
First Language
English
Advanced (C1)
C1

Affiliations

  • Martial Arts
  • Singing

Timeline

Representative Operations

Concentrix
05.2023 - Current

Back Office Executive

Ambica Business Solutions
10.2022 - 05.2023

Account Executive

Tradersguruji Global Consultancy PVT. LTD
10.2021 - 10.2022

HSC - 12th

Nalanda Inter Collage

MIS - Management Information System

Aptech Institute

SSC - 10th

Nalanda Inter Collage

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MOHD TANVEER