Mohd Zaffurallah

• Oversee Revenue Cycle applications for EHR implementations.
• Manage all aspects of future Epic implementations at Prime hospitals.
• Build relationships with hospital leadership to incorporate corporate and local initiatives into implementations.
• Successful handoff to the Production Support team after each go-live. ensuring a successful transition of support for the hospital.
• Supervise performance of all analysts, which is comprised of the applications in their domain (Revenue Cycle)

· Ensure feedback dissemination within defined timeline to the associates.

· Participate in Quality Briefings and sharing updates, trends to team.

· Client management/CSAT.

· SOP Creation & Revision.

· Calibration sessions to ensure standardization

· Extract data from EHRs (EPIC, Cerner, NexGen, eClinicalWorks) for training/quality.

· Compile, model, validate, analyze data, and display the trends, develop reports to facilitate management make well-informed decisions.

· Identify areas for improvement and collaborate on training and process improvement.

· Monitoring the key metrics, identifying process improvement opportunities, and driving improvements.

· Collaborated with healthcare teams to optimize EMR workflows, enhancing efficiency and data accuracy.

· Trained associates on EMR functionalities, developing tailored training materials to meet specific needs.

· Conducted regular audits of patient records to ensure completeness and accuracy, addressing discrepancies promptly.

· Oversaw the integration of new EMR features, working closely with vendors to enhance system capabilities.

· Implemented system updates and new features, improving user experience and functionality.

· Provided guidance and support to associates navigating the EMR system, enhancing operational efficiency.

· Compiled data from to analyst transactions & identify trends.

· Investigated and helped resolve collections and billing disputes

· Good knowledge of EPIC.

· Work in Financial Adjustment LOB, Close LOB.

· Good Knowledge about U.S Health care Insurance plans. Generate quality scores and disseminate to users.

· To ensure feedback is given and recorded. TNI and TNA.

· Ensuring findings, updates, trends are shared to concerned team.

· Create, update rules ScaniX to ensure clients SOP are followed

· Act as a single point of contact for CRM/CSM/clients

· Drive Quality Service Delivery to ensure KPIs are met, Process excellence, continuous process improvement, and meet/exceed company objectives

· Transitions: Drive transitions from initial resource planning/pilot to Go-Live

· Review of transition audits from Global Team

· Provide support to project from operational, financial and resource standpoint

· Continuous learning, training requirements from identification to implementation, efficiency improvement, training effectiveness assessment

· Data interpretation and visualization

· Develop & implement policies, procedures, and guidelines to support Performance Improvement.

· Daily/weekly/Fortnightly updates.

· Complete process knowledge.

· Preparing training calendar and schedule action plan.

· Conducting classroom coaching session for new hires/laterals.

· Generate reports for internal and external clients.

· Recruitment process.

· Classroom and Online Workshops.

· Determining Training Need Analysis

· Design and Development of course materials.

· Assessments (Pre, Formative and Summative Assessment)