Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Disclaimer
Personal Information
Hobbies and Interests
Personal Information
Disclaimer
Generic
Mohd. Zeeshan Juned

Mohd. Zeeshan Juned

Jabalpur

Summary

Experienced and results-driven professional with over 13 years of experience in Project Management, Administration, Recruitment, Transition, Escalation Support Configuration, Maintenance, Documentation, Implementation, Designing, Engineering and Troubleshooting of various technologies for multiple enterprise environments. Extensive experience in handling Team, people in project and customer success within the software industry. Adept at coaching and developing teams, driving prospecting strategies, and managing renewals. Proven track record of exceeding metrics and ensuring high customer satisfaction. Strong focus on leadership, problem-solving, and effective communication. Seeking a challenging and creative environment to contribute knowledge, grow to fullest potential, and serve employer and nation at best.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Associate Manager Implementation

Sutherland Global Services
10.2023 - Current
  • Team & Operations Management: Led team operations, resource and schedule management, process optimization, and quality assurance. Ensured compliance with policies and handled CMMI audits.
  • Training & Development: Oversaw on-boarding, training, and mentoring for new hires and junior team members, fostering professional growth.
  • Client & Stakeholder Management: Acted as the primary point of contact for clients, improving customer satisfaction through streamlined processes and issue resolution. Built strong stakeholder relationships.
  • Project & Performance Management: Managed multiple high-priority projects, monitored team performance, and optimized workflows to enhance efficiency. Created reports to track project progress and outcomes.
  • Strategic Planning & Reporting: Analyzed market trends, aligned departmental goals with company objectives, and created data-driven reports for leadership. Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
  • Budget & Resource Allocation: Managed budgets and allocated resources effectively to maximize productivity and profitability.
  • Technology & Tools: Worked on Azure cloud with Clarity PPM, Smartsheet, JIRA, Oracle Contracts, Confluence, ServiceNow, SAP SuccessFactors, and Iroz.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
  • Mentored and supported 14 HIT department employees to create strong workplace culture. I have supervised about 400 projects so far and been part of 700+ Implementation Projects.

Lead Implementation Engineer

Sutherland Global Services
01.2018 - 10.2023
  • Team & Project Management: Led a 13-member team handling server-to-server migrations, managing end-to-end project implementation, and ensuring successful client engagements.
  • Technical Expertise: Oversaw SQL Server data migrations, server provisioning, and database maintenance. Implemented healthcare applications, including Clinical Modules - EHR, Practice Management, and Interface Engines.
  • Cloud & Tools: Worked on Azure cloud provisioning and utilized Clarity PPM, Smartsheet, JIRA, Oracle Contracts, Confluence, and ServiceNow. Completed internal HL7 training for encrypted healthcare messaging
  • I have been also playing the role of Project Manager for my client Veradigm and provided all round customer satisfaction. Doing Audits for my team and project budget approvals for other Project Managers
  • I have been taking care of complete Project Lifecycle : Gather teams for assessment and providing quotes to Sales, getting contracts signed by End Clients, Collaborating with Technical Teams. Doing queue management to strategize and prioritize different ongoing activities. Budget management and forecasting under Clarity PPM tool as well as using Smartsheet for project tracking and reporting. Collaborating with different teams and understanding relevant skills needed to help a project grow and reach completion
  • My skills have helped me develop myself as a Tech Lead as well as a Project Manager

Process Developer

Genpact
08.2017 - 01.2018
  • Technical Support & Customer Service: Provided tech support for Google hardware, including Pixel Phones, Nexus, Daydream, Chromebooks, and Google Home, using the Cases 2.1 ticketing tool.
  • Training & Process Development: Delivered training sessions and established SOPs for streamlined operations and knowledge transfer.
  • Quality & Process Improvement: Cleared IJP for QA/SME role, conducted root cause analysis on process deviations, and implemented corrective actions to enhance efficiency.

System Engineer

Tech Mahindra
06.2015 - 08.2017
  • Service Operations & Infrastructure Management: Worked with Azure Portals, ServiceNow (SNOW), and IIS servers, managing Payee Onboarding, Microsoft Payment Central, Accounts Payable (MS Invoice), and 42 applications.
  • Technical Responsibilities: Handled incident analysis, problem management, change requests, patching, and security measures for SQL and Azure databases.
  • Team Leadership: Led an 8-member Service Desk (L1 & L2), managing shift schedules, conflict resolution, and workflow optimization for global clients.
  • Client & Process Management: Provided worldwide client support, ensuring smooth service operations and adherence to customer service management protocols.

Associate System Engineer

Tech Mahindra
07.2014 - 06.2015
  • Technical Training: Completed extensive training in Networking, Windows Server 2008 (Active Directory), MSSQL (2008 R2 & 2012), T-SQL, and database management at IMS Academy.
  • IT Service Management: Gained expertise in Incident, Change Request, and Problem Management, along with soft skills for client handling and impactful presentations.
  • Microsoft Project Deployment: Directly selected for L2 support, surpassing L1, and worked with ITSM tools on Microsoft applications like CAT, Surface, Xbox, and ROBO.
  • System Troubleshooting: Managed IIS server UI and SQL database issues, ensuring smooth application performance.
  • Performance & Recognition: Earned an early promotion due to strong performance and problem-solving skills.

Team Lead

Enforce Foundation
08.2013 - 06.2014
  • Project Management: Led a team of 10 field executives under a Nippon Poi Company Ltd project, in collaboration with the Government of India.
  • Community Development: Established rural health groups in Madhya Pradesh, promoting self-sufficiency through dairy production and Resham extraction.
  • Client & Budget Management: Oversaw project budgeting, managed client relations with Japanese stakeholders, and ensured transparency through regular updates.

Field Executive

Enforce Foundation
02.2012 - 09.2013
  • Conducted Life Skills Education sessions in 52 schools across Jaipur, Kota, Bhopal, Damoh, and Jabalpur.
  • Delivered presentations on Adult Education, Health & Hygiene, and AIDS Awareness for grades 9-12.
  • Worked in teams to educate and engage students through interactive sessions.

Education

E-MBA - IT And CRM

NIBM University
Pune
08-2018

B-Tech - Electrical, Electronics And Communications Engineering

Gyan Vihar University
Jaipur
06-2013

XII -

St. Johns S. S. School
Damoh
01.2008

X -

St. Joseph Co-Ed School
Bhopal, India
01.2006

Skills

Project & Operations Management

  • Project Management (Agile & Scrum)
  • Project Scoping, Planning & Scheduling
  • Budget Management & Forecasting
  • Risk & Issue Management
  • Project Tracking & Reporting
  • Change & Incident Management
  • Strategic Planning & Execution
  • Stakeholder & Client Management

Leadership & People Management

  • Team & Task Management
  • Performance Coaching & Development
  • Conflict Resolution & Decision Making
  • Negotiation & Relationship Management

Technical Proficiency

  • ITSM & ServiceNow (SNOW)
  • JIRA & Confluence
  • Microsoft Office Suite (Excel, PowerPoint, Outlook)
  • Smartsheet & Clarity PPM
  • SQL & Database Management (MSSQL, TSQL, SSMS)
  • Windows Administration & Active Directory
  • Cloud Computing (Azure Fundamentals)

Interpersonal & Soft Skills

  • Effective Communication (Verbal & Written)
  • Problem-Solving & Critical Thinking
  • Presentation & Negotiation Skills
  • Time Management & Prioritization

Accomplishments

  • Best Personality Award in IMS Academy Training
  • 3 Bravo Awards in Tech Mahindra
  • 2 Pat On the Back Awards
  • 1 People’s Champion Award
  • 1 Star Performer Award in Sutherland
  • Rockstar Award continuously for the last 3 years
  • Best Leader of the Quarter Award for overall success of my team for last Quarter of 2023 and 1st Quarter of 2025
  • CMMI-5 Approved documentation and management
  • 289 projects completed as Project Manager
  • Published Novel ‘The Guarding Angel’
  • Hosted multiple events in Tech Mahindra
  • Supervised team of 14 members.
  • Achieved 100%SLA with 98% project quality by introducing AI and Tracking Sheets for team tasks.

Languages

Expert in English and Hindi (both communication and written)
Can read and write Urdu and Arabic
Basic understanding of Telugu

Certification

  • Lean Six Sigma - Green Belt
  • Power BI by Jatan Shah
  • Advanced MS Office by Jatan Shah
  • AI Prompt Engg. by B10X
  • Leading Team to Success
  • Team manager University

Timeline

Associate Manager Implementation

Sutherland Global Services
10.2023 - Current

Lead Implementation Engineer

Sutherland Global Services
01.2018 - 10.2023

Process Developer

Genpact
08.2017 - 01.2018

System Engineer

Tech Mahindra
06.2015 - 08.2017

Associate System Engineer

Tech Mahindra
07.2014 - 06.2015

Team Lead

Enforce Foundation
08.2013 - 06.2014

Field Executive

Enforce Foundation
02.2012 - 09.2013

E-MBA - IT And CRM

NIBM University

B-Tech - Electrical, Electronics And Communications Engineering

Gyan Vihar University

XII -

St. Johns S. S. School

X -

St. Joseph Co-Ed School

Disclaimer

01/01/25, Hyderabad, I hereby declare that all the above information is correct to the best of my knowledge.

Personal Information

  • Father's Name: Mr. Jamal Akhtar Baig
  • Mother's Name: Mrs. Shahnaz Jamal
  • Child Name: Azlaan Juned
  • Date of Birth: 01/27/90
  • Nationality: Indian
  • Marital Status: Married to Rubeena Qureshi (B-Tech EEE- Graduate)

Hobbies and Interests

  • Reading
  • Writing
  • Swimming
  • Travelling

Personal Information

  • Father's Name: Mr. Jamal Akhtar Baig
  • Mother's Name: Mrs. Shahnaz Jamal
  • Child Name: Azlaan Juned
  • Date of Birth: 01/27/90
  • Nationality: Indian
  • Marital Status: Married to Rubeena Qureshi (B-Tech EEE- Graduate)

Disclaimer

01/01/25, Hyderabad, I hereby declare that all the above information is correct to the best of my knowledge.


M. Zeeshan Juned

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