MOHD AAMIR GEHLOTH
New Delhi
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with star alliance member and full service carrier AIR INDIA India-based airlines as valued member of cabin crew.
Overview
7
7
years of professional experience
Work History
CABIN CREW
AIR INDIA
07.2019 - Current
- Welcomed passengers aboard and provided overview of safety procedures.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Airport Customer Service Agent
Jet Airways
11.2016 - 01.2019
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Education
Bachelor of Arts - ARTS
UNIVERSITY OF DELHI
NEW DELHI05.2015
Skills
- Verbal written communication
- Interpersonal communications
- Crew Coordination and Teamwork
- Professionalism
- Time management abilities
- Passenger Assistance
- Safety awareness
- Equipment Operation
- Emergency Procedures
- Special Needs Assistance
- Grooming and Personal Hygiene
- First Aid
- Emergency Response
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Arabic
Elementary (A2)
Timeline
CABIN CREW
AIR INDIA
07.2019 - Current
Airport Customer Service Agent
Jet Airways
11.2016 - 01.2019
Bachelor of Arts - ARTS
UNIVERSITY OF DELHI
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