Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
Work History
Asst Manager
Livfin India Pvt Ltd(SAR Group)
NEW DELHI
05.2023 - 08.2025
Ensuring all Business MIS are circulating properly to management as per the guidelines of the organization
Maintaining a proper decorum as per the audit norms in all the MIS related to banking section.
Coordination with Co lending (Like UGRO caspain, SFL) for pay out and refunds.
Making of Disbursement payment and refund.
Supervised day-to-day operations to meet performance, quality and service expectations.
Handling the process of loan closure & legal Sec 138of supply chain Finance Customers.
Handling a payment updating team of supply chain finance customer.
Handling Entire RMU OF Livfin India.
DEPARTMENT: - CENTRAL OPERATIONS
Key Responsibilities
Coordinated communication between stakeholders to ensure alignment on project goals and timelines.
SENIOR EXECUTIVE
RATTANINDIA FINANCE PRIVATE LIMITED
NEW DELHI
08.2021 - 05.2023
Managing an entire collection, Banking & Refund steams.
Reconciliation of Bank Accounts(BRS)
Met 100% SLA on presentation of customers EMI's, Enrolment of NACH to NPCI & MIS preparation for presentation to Management of the company.
Working in an organization into Product Management Role which include Streamlining the Process and function by doing automation and transformation.
Worked Very closely with Collection Team for PAN India portfolio
Leading a team of 2 executives mainly focusing. Coordination with Agency and vendors Management, customer queries.
Presentation files are sent to CMS on the 205th, 10th & 20th Cycle every month.
Re-Presentation files send to CMS as per request basis.
Bank Status updation against NACH and PDC cases
Centralized management of lodgement of NACH Mandate forms.
Processing of swap requests both in NACH and PDC mode.
Processing of rescheduling of loan.
Preparation of Presentation file of ACH and PDC mode to CMS.
EMI updation, part-payment and closure of accounts.
Daily recon of customer a/c.
Tracking of refund cases, where excess payment received.
DSA on boarding ( DSA profile Completion , cross verification & Document checking required for onboard ).
DEPARTMENT: - CENTRAL OPERATIONS
Monitoringall activities related to CENTRAL OPERATIONS (PAN INDIA)
System Enhancement
Implementation of collection system Sumeru ( E Collect )
Key Achievements
Handle Migration of All data from Finn one to Finza sofware
COLLECTION EXECUTIVE
AKARA CAPITAL ADVISOR PVT LTD
NEW DELHI
08.2020 - 01.2021
Ensuring all Collection MIS are circulating properly to management as per the guidelines of the organization
Maintaining a proper decorum as per the audit norms in all the MIS related to banking section.
Handle Stashfin loan card process from issue to closure.
Updating collection payment in system on daily basis.
DEPARTMENT: - OPERATIONS
Key Responsibilities
SENIOR EXECUTIVE
RATTANINDIA FINANCE PRIVATE LIMITED
NEW DELHI
08.2018 - 06.2020
DSA on boarding ( DSA profile Completion , cross verification & Document checking required for onboard ).
Accountable for Daily operation of Loan Servicing Unit (ECS/PDC Presentation for PIL, BIL, LAP and GMAC (Auto Loan), Collection Updation, Record Management, Loan Foreclosures, Swapping, Refunds, Branch Service, Reconciliation and OPS Quality)
DEPARTMENT: - CENTRAL OPERATIONS
Monitoringall activities related to CENTRAL OPERATIONS (PAN INDIA)
System Enhancement
Implementation of Finn One version 2.0
OFF ROLL EXECUTIVE
HERO FINCORP LTD
NEW DELHI
09.2016 - 08.2018
Login & Disbursement of TW loan cases
Processing and disbursement of Retail Two Wheelers Loans in accordance with the Policies & procedures of the Company.
Monitoring the controlling of PDC banking and reconciliation of various internal accounts & customer accounts.
Controlling vendor's payment and DMAs payouts as per the policies of the company..
MIS preparation regarding the sales, overdue, weighted IRR, NPAs.
Providing vital support to Operation, Collections and Credit Department.
Co-ordination with Head office on day to day basis for ensuring smooth functioning of operations at the
Handling branch level Query
Ensuring and maintaining that there is no Delay in file disbursement.
DEPARTMENT: - Operation Department
Key Responsibilities
Education
B. Com -
University of Delhi
01.2012
Skills
Quick learner can adapt well to changes and pressures in workplace
Effective communication skills
Can work effectively with people of diverse groups
Amiable with an upbeat attitude
Ambitious and committed to excellence
Committed to deadlines and schedules
Excellent command in MS Excel, MS word, Power Point & Advance excel