MOHD. ATIK KHAN
Kanpur
Summary
Proven Business Development Executive at IDBI Bank, adept in sales and marketing, with a knack for fostering robust client relationships, leading to significant business growth. Excelled in team leadership, enhancing customer satisfaction through strategic planning and efficient problem-solving. Achieved a notable increase in client base by leveraging exceptional relationship-building and listening skills.
Developed skills in high-paced, competitive business environments, with focus on driving growth and building strategic relationships. Demonstrates expertise in market analysis and client engagement, ensuring successful project outcomes. Looking to transition into new field, leveraging these transferrable skills for impactful contributions.
Overview
4
4
years of professional experience
Work History
Business-development-executive
IDBI Bank
07.2023 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Improved operational efficiency, streamlining workflow processes and reducing redundancies.
- Built diverse and consistent sales portfolio.
- Developed, maintained and utilized diverse client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Technical Support Engineer
Reliance Jio Fiber (SMSL)
10.2021 - 08.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Technical Support Executive
Renu Broadband
10.2020 - 09.2021
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
- Assisted in the development of standard operating procedures for technical support, resulting in improved team efficiency and consistency.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
- Piloted new software tools for remote diagnosis and repair, expediting the resolution process for clients.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
Education
Bachelor of Science - Mathematics
CSJM UNIVERSITY
Kanpur, IndiaSkills
- Sales and marketing
- Team leadership
- Customer service
- Decision-making
- Customer satisfaction
- Sales presentations
- Relationship building
- Business development and planning
- Team collaboration
- Excellent listening skills
Timeline
Business-development-executive
IDBI Bank
07.2023 - Current
Technical Support Engineer
Reliance Jio Fiber (SMSL)
10.2021 - 08.2022
Technical Support Executive
Renu Broadband
10.2020 - 09.2021
Bachelor of Science - Mathematics
CSJM UNIVERSITY
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