Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Mohd Azhar

Hyderabad

Summary

Professional with strong analytical skills in customer support, adept at resolving issues and enhancing service delivery through feedback analysis and process optimization. Experienced Digital Interaction Advisor with a proven track record in effective communication and team collaboration, leading to improved service processes and user experiences. Background includes user interface design, digital marketing strategies, and data analysis, driving brand growth and customer engagement. Achievements include significant improvements in user engagement metrics and overall customer satisfaction.

Overview

3
3
years of professional experience

Work History

Digital Interaction Advisor

247.[a.i]
hyderabad
10.2024 - Current
  • Provided timely solutions to customer issues using specialized software tools.
  • Analyzed customer feedback to enhance service delivery and user experience.
  • Collaborated with team members to refine customer service processes for improved efficiency.
  • Documented interactions for knowledge sharing and process enhancement.
  • Supported training sessions for new team members on digital systems.
  • Maintained awareness of industry trends for effective customer assistance.
  • Built relationships through personalized communication channels like email, chat, or phone.
  • Collaborated with departments to ensure swift resolution of customer issues.
  • Assisted customers with digital interaction inquiries via chat and email.
  • Provided timely solutions to customer issues using company software tools.
  • Collaborated with team members to improve customer service processes.
  • Documented customer interactions for knowledge sharing and process improvement.
  • Supported training sessions for new team members on digital tools and systems.
  • Built relationships with customers through personalized communication via email, chat, or phone.
  • Analyzed sales data to understand product performance and identify areas for improvement.

HR Intern

V&U management services
hyderabad
11.2023 - 04.2025
  • Assisted in recruitment processes by screening resumes and scheduling interviews.
  • Maintained employee records using HR management software.
  • Supported onboarding procedures for new hires, ensuring smooth transitions.
  • Coordinated employee training sessions and workshops for skill development.
  • Conducted employee surveys to gather feedback on workplace satisfaction.
  • Assisted in updating company policies and procedures to ensure compliance.
  • Facilitated communication between employees and management regarding HR concerns.
  • Organized company events to promote team building and employee engagement.
  • Analyzed resumes to assess qualifications for open positions.
  • Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
  • Performed administrative tasks such as filing paperwork or entering data into databases.
  • Created job postings and placed them on various job boards and websites.
  • Maintained records of all personnel transactions such as hires, transfers, promotions, terminations.
  • Provided support in developing and maintaining employee files, including onboarding paperwork and other documents.
  • Worked closely with payroll department to verify accuracy of employee information.
  • Attended meetings with hiring managers to discuss staffing needs and strategies for filling open positions.
  • Conducted reference checks on prospective candidates.

Sales Executive Intern

Reliance digital
hyderabad
10.2022 - 12.2022
  • Engaged with customers to understand their needs and preferences.
  • Assisted in creating effective sales presentations and promotional materials.
  • Collaborated with team members to develop targeted marketing strategies.
  • Conducted market research to identify trends and customer insights.
  • Managed customer inquiries and provided timely follow-ups for satisfaction.
  • Supported the sales team in daily administrative tasks and reporting duties.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Maintained accurate records of customer interactions and sales activities.
  • Provided administrative support for day-to-day operations including scheduling appointments, managing calendars.
  • Developed relationships with clients through regular follow-up calls, emails.
  • Gathered feedback from customers regarding their experience with our products and services in order to inform future improvements.
  • Followed up with customers after initial meetings to provide additional information or answer questions they may have had about our products and services.

Education

Some College (No Degree) -

St Domnics High School
Hyderabad, India

Skills

  • Customer support
  • Analytical thinking
  • Process improvement
  • Problem resolution
  • Digital tools
  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Time management
  • Adaptable learning
  • Relationship building
  • Talent sourcing
  • Job posting
  • Recruitment marketing
  • Customer service
  • Resume screening
  • Candidate engagement

Affiliations

  • 1. Professional development
  • Attended customer service workshops
  • Participated in company training sessions
  • 2. Personal and passion projects
  • Organized road trips and car enthusiast meet-ups

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Digital Interaction Advisor

247.[a.i]
10.2024 - Current

HR Intern

V&U management services
11.2023 - 04.2025

Sales Executive Intern

Reliance digital
10.2022 - 12.2022

Some College (No Degree) -

St Domnics High School

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Mohd Azhar