MOHD AZHAR HUSSAIN
Bengaluru
Summary
Results-driven Senior Program & Account Management professional with over 10 years of experience in e-commerce, B2B solutions, and telecom. Expertise in high-volume portfolio management, program execution, stakeholder alignment, and risk mitigation. Experienced in marketplace operations and growth enablement, collaborating effectively with global and US-based stakeholders.
Overview
11
11
years of professional experience
Work History
Senior Associate, Account Management
Amazon
Bengaluru
09.2023 - Current
- Own end-to-end program and account management for a portfolio of ~1,500 seller accounts, acting as the single point of contact for operational performance, compliance, and growth initiatives.
- Lead lifecycle management for ~60 retainable and high-impact accounts, including early risk identification, corrective action execution, and long-term stabilization planning.
- Managed high-risk and soft-risk accounts, reducing attrition from 4.8% to 2.8% through structured recovery programs and data-led interventions.
- Conduct quarterly and periodic business reviews for sellers, delivering performance insights, opportunity analysis, and execution roadmaps to drive sustainable growth.
- Advised ~300 sellers on pricing optimization, inventory planning, promotions, coupons, and participation in major sales events to improve sell-through and revenue outcomes.
- Executed Seller Rewards Program operations, handling eligibility validation, enablement, and resolution of ~80 operational tickets per week while consistently meeting SLA and TAT targets.
- Collaborate with cross-functional teams across operations, analytics, and policy to resolve escalations and ensure execution consistency.
Assistant Manager, Key Accounts (International Business)
eBay.com
03.2020 - 06.2023
- Managed international key seller accounts with ownership of growth planning, launches, inventory scaling, and ongoing operational performance.
- Acted as the primary escalation point for listing, operational, logistics, and policy-related issues, ensuring timely resolution and stakeholder alignment.
- Drove GMV growth through listing optimization, keyword analysis, demand planning, and data-driven performance reviews.
- Managed pricing strategies, inventory planning, advertising initiatives, deals, and mega sale event readiness for cross-border sellers.
- Identified and onboarded new sellers and categories through market research and competitive analysis.
- Prepared and presented weekly and monthly business reviews, performance deep dives, and growth roadmaps to leadership, including upsell of platform solutions.
- Trained sellers on marketplace tools, compliance standards, and best practices to improve execution quality and reduce operational risks.
Assistant Manager, Corporate Sales (B2B)
ALLWave AudioVisual Systems Pvt. Ltd.
11.2016 - 03.2020
- Led end-to-end B2B sales engagements from requirement discovery through solution design, proposal development, negotiation, and closure.
- Designed customized audiovisual solutions aligned to client business needs, technical requirements, and budget constraints.
- Built and managed long-term relationships with corporate clients, project management consultants (PMCs), and architects.
- Generated leads through targeted campaigns, market research, and client presentations, consistently achieving quarterly revenue targets.
- Improved deal conversion rates and average deal value through consultative, solution-oriented selling.
Senior Executive, Prepaid Sales
Bharti Airtel Services Ltd.
06.2015 - 10.2016
- Increased monthly prepaid activations from ~100 to 200+ through focused territory planning and execution.
- Consistently exceeded assigned sales targets across multiple cycles.
- Managed and trained a field team of 15 sales representatives and 2 distributors, ensuring execution discipline and target achievement.
- Expanded prepaid penetration across mass-market and semi-urban segments through structured field operations.
Education
MBA - Marketing
Alliance University
BBM -
Elite Institute of Management, Gulbarga University
Skills
- Program & Portfolio Management
- Account Ownership & Growth Enablement
- Marketplace Operations
- Stakeholder Management (India & US)
- Performance Analytics & Reporting
- Risk Management & Recovery
- Process Improvement & Operational Excellence
- Pricing, Promotions & Monetization
- Compliance & Governance
- Cross-functional Collaboration
- Amazon Seller Central
- EBay Seller Hub
- Marketplace Dashboards & Reporting Tools
- CRM & Ticketing Systems
- Advanced Excel (Power Query)
- SQL / Query Tools
- PowerPoint
- MS Word
Timeline
Senior Associate, Account Management
Amazon
09.2023 - Current
Assistant Manager, Key Accounts (International Business)
eBay.com
03.2020 - 06.2023
Assistant Manager, Corporate Sales (B2B)
ALLWave AudioVisual Systems Pvt. Ltd.
11.2016 - 03.2020
Senior Executive, Prepaid Sales
Bharti Airtel Services Ltd.
06.2015 - 10.2016
MBA - Marketing
Alliance University
BBM -
Elite Institute of Management, Gulbarga University