Mohd Hassan Uddin
Hyderabad
Summary
Proactive and adaptable professional with 18 months of experience in customer service and concession abuse prevention at Amazon. Committed to continuous learning and professional development, with a strong focus on delivering value through innovation and integrity.
Overview
1
1
year of professional experience
Work History
Concession Abuse Prevention ( CAP Associate ) )
Amazon Development Centre India Pvt Ltd
Hyderabad
05.2024 - Current
- Handle customer accounts flagged by internal systems for potential misuse of concessions, reviewing account activity, and previous history to determine the validity of requests.
- Delivered customer support via calls, chat, and email, while ensuring responses aligned with Amazon’s policies and service standards.
- Delivered consistent and empathetic customer support across phone, chat, and email channels, ensuring accurate resolution while maintaining policy integrity.
• Ensured detailed and accurate documentation of each case to support compliance, traceability, and team coordination.
• Collaborated with cross-functional teams to escalate complex cases and enhance abuse prevention workflows.
• Contributed to Amazon’s cost-saving efforts through the CAP team, which plays a key role in protecting business integrity, and saved approximately $100 million in the financial year 2024.
Education
B.Tech - CSE Pursuing 83%
Mumtaz College of Engineering And Technologies
Hyderabad06-2024
Skills
Customer Account Investigation
Policy-Based Decision Making
Analytical and Critical Thinking
Multichannel Communication (Voice, Chat, Email)
Documentation & Case Management
Time & Task Prioritization
Consistent Performance Delivery
Conflict Resolution & Customer Handling
Collaboration in Cross-Functional Teams
Continuous Learning & Adaptability
Attention to Operational Detail
Timeline
Concession Abuse Prevention ( CAP Associate ) )
Amazon Development Centre India Pvt Ltd
05.2024 - Current
B.Tech - CSE Pursuing 83%
Mumtaz College of Engineering And Technologies
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