Mohd Iftikhar Ali Hashmi
Delhi
Summary
Dedicated professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
9
9
years of professional experience
Work History
Personal Banker
Barclays
Uttar Pradesh
07.2024 - Current
- Effectively communicated with customers through various channels, including email and phone calls, to address their banking concerns.
- Administered customer profiles and facilitated requested banking services.
Assistant Storekeeper
General Enterprises Co. L.L.C.
Dubai
05.2019 - 09.2022
- Handled and monitored clients' profiles through SAP MM.
- Served as the vital connection between client needs and company inventory.
- Demonstrated proficiency in communicating effectively to address customers' queries and concerns.
Customer Service Center Associate
FIS Global Business Solution India Pvt.
Gurgaon
10.2017 - 02.2018
- Contributed to the processing of Sprint store agent queries as part of a collective team effort.
- Skillful at providing detailed information for query resolution and issue troubleshooting.
- Enabled identification of key issues leading to prompt resolution and decreased potential for dissatisfaction.
Senior Executive Operations
Aegis LTD.,
Gurgaon
12.2016 - 06.2017
- Collaborated with colleagues on strategies to enhance customer retention for Airtel.
- Accurately communicated essential details to assist with queries, problem-solving and effective issue resolution.
- Organized and maintained customer data using Microsoft Excel.
Process Associate
Interglobe Technologies
Gurgaon
04.2016 - 12.2016
- Effectively managed and resolved issues raised by callers of Indigo airlines
Education
MBA - Operation Management & IT
Swami Vivekanand Subharti Unversity
Uttar Pradesh04-2024
B.Com. -
Delhi University
New Delhi10-2018
Skills
- Customer Interaction Oversight
- Proficient in SAP MM
- Data Analysis in Excel
Timeline
Personal Banker
Barclays
07.2024 - Current
Assistant Storekeeper
General Enterprises Co. L.L.C.
05.2019 - 09.2022
Customer Service Center Associate
FIS Global Business Solution India Pvt.
10.2017 - 02.2018
Senior Executive Operations
Aegis LTD.,
12.2016 - 06.2017
Process Associate
Interglobe Technologies
04.2016 - 12.2016
MBA - Operation Management & IT
Swami Vivekanand Subharti Unversity
B.Com. -
Delhi University
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